Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Crowd managementmay be required for:
events, including:
business and corporate
entertainment and leisure
exhibitions, expositions and fairs
festivals
fundraising
government and civic
marketing
meetings and conventions
social
sports
ongoing business operations:
attractions
performance venues.
General risksmay relate to:
access
accident
congestion:
people
traffic
crowd stress:
anxiety
asthma
fainting
mob behaviour
panic attacks
fire
overcrowding.
Situation-specific risksmay relate to:
event duration and its impact on crowd behaviour
nature of audience, e.g. youth or elderly people
nature of event, e.g. intensity and impact on crowd
special needs of audience, attendees and participants
timing, in regard to factors such as weather considerations
venue constraints and capacity.
Venue may be indoor or outdoor and may include:
aquatic environments
arenas
attractions and theme parks
gymnasiums
hotels
open spaces
restaurants
sports grounds
stadia
streets
theatres.
Authoritiesmay include:
emergency services
local government
other industry bodies, including certifying bodies
state government.
Broader management constraints and issuesmay include:
budget
factors external to the event
human resources
other staging requirements
overall event management structures
specific event objectives.
Evaluation criteriamay relate to:
absence of crowd incidents
speed and efficiency of crowd movements.
Crowd management proceduresmay relate to:
access:
aisles
barrier control
exits
restricted areas
special population needs
communication methods and protocols
emergency procedures:
first aid stations
evacuation
human resources:
location
numbers
rostering
staging set up.
Contingency proceduresmay relate to:
adverse weather
drug or alcohol-affected clients
equipment breakdown
event staff sickness
potential changes in crowd behaviour.
Operational informationmay include:
contingency procedures
emergency information:
evacuation procedures
emergency contacts
event or program information:
rosters
running sheets
schedules
venue or site information:
maps
traffic routes.
Emergency situationsmay include situations related to:
alcohol
terrorist or other threats
chemical leak or spill
drugs
natural events
equipment failure
fire
illegal entry
medical emergency
riot
stage failure.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
analyse crowd risks and develop plans and procedures for crowd management in multiple and diverse contexts
determine and organise appropriate resources to address emergency situations
integrate knowledge of:
legislation, regulations and industry codes that affect crowd management
risk management issues associated with gathering of large crowds
resource requirements for crowd management.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated event or workplace operation for which crowd management plans can be developed
venues and sites at which crowd management would be required; these can be:
industry venues and sites
venues and sites within a training organisation
current legal and other operational information on which to base crowd management planning
stakeholders with whom the individual can interact as part of the planning process.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of crowd management plans and procedures developed by the individual
use of case studies to assess individual’s ability to develop crowd management approaches for a range of different events or workplace situations
written or oral questioning to assess detailed knowledge of risks and factors influencing crowd management planning
review of portfolios of evidence and third party workplace reports of on-the-job performance by the individual.
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role.