Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Register of incoming mail may include:
diary
electronic register
mail book
Processing court documents may include:
attaching the date to the document
attaching file matter number to the document
compliance with relevant court regulations
court documentation register
Firm's policies and procedures may include:
confidential mail procedures
delivery/despatch of urgent mail
mail register
security procedures
Processing original documents may include:
attaching file matter number to the document
attaching the date to the document
Processing served documents may include:
following relevant court process regarding serving regulations
Preparing outgoing mail for despatch will differ according to:
AUSDOC
Australia Post
carrier requirements
hand delivery
Appropriate delivery method for mail may include:
airmail
AUSDOC
Australia Post
certified and registered mail
courier
express post
hand delivery
Processing outgoing mail may include:
collating documents as instructed
making copies of documents as instructed
registering date despatched
registering despatch receipt if appropriate
registering method of despatch
registering receipt and receiver of mail if hand delivered
registering sender, destination and contents
Time lines may differ according to:
court requirements
despatch method
Document collation may relate to:
method of binding, attaching multiple documents
multiple recipients of same documents
order of collation
specific court requirements:
colour of paper
number of copies
Specifications may differ according to:
AUSDOC sorting specifications
Australia Post sorting specifications
destination of items
number/weight of items
Best option for urgent delivery may include:
courier
email
facsimile
Follow-up may include:
ensuring mail is delivered to receiver
providing proof of despatch

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
accurately and promptly registering and distributing incoming mail in accordance with firm's policies and procedures
consistently despatching and registering and outgoing mail in accordance with firm's policies and procedures, carrier's requirements and relevant legislation
routinely checking all details, including addresses, numerical information, spelling and contents of mail for accuracy; proactively seeking clarification from designated person/s and applying correct addressing protocols for despatch with a range of carriers
knowledge of scope of legal practitioner/support role, and own responsibilities and obligations.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
evidence of accurately and promptly registering incoming and outgoing mail in accordance with firm's policies and procedures, carriers requirements and relevant legislation
evidence of consistently distributingincoming mail, including urgent and confidential items, to correct personnel within accepted timelines
evidence of consistently dispatching outgoing mail in time to meet carrier's delivery schedule
evidence of promptly arranging urgent and same day deliveries to meet delivery requirements, taking into account location of recipient
evidence of routinely checking all details, including addresses, numerical information, spelling and contents of mail for accuracy and applying correct addressing protocols for dispatch with a range of carriers
evidence of proactively seeking clarification from designated person/s if unable to resolve any problem appropriately.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
demonstration of techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
review of workplace or training environment documentation outlining the processing ofcourt documents
review of documentation outlining the processing of outgoing mail
testimony from team members, colleagues, supervisors or managers
oral or written questioning to assess knowledge of relevant legislation, rules, regulations, codes of practice and research resources.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other legal administration units
BSBLEG301A Apply knowledge of the legal system to complete tasks.