Packaging Rules

Total number of units = 13
2 core unitsplus
5 elective units selected from the Group A units listed below including:

BSBIND301A Work effectively in an educational environment

4 elective units must be selected from the Group B units listed below.

The remaining 2 elective units may be selected from the Group A, Group B or Group C units listed below, or any currently endorsed Training Package or accredited course at the same qualification level or one level lower or higher.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units
BSBITU307A Develop keyboarding speed and accuracy
BSBWHS201A Contribute to health and safety of self and others

Elective units
Group A units
Industry Context
BSBIND301A Work effectively in an educational environment
General Administration
BSBADM405B Organise meetings
BSBADM406B Organise business travel
Customer Service
BSBCUS301B Deliver and monitor a service to customers
EBusiness
BSBEBU401A Review and maintain a website
Marketing
BSBMKG408B Conduct market research
Imported Units
CHCCS412E Deliver and develop client services
CHCCS407C Operate referral procedures
ICAICT103A Use, communicate and search securely on the internet
PSPETHC301B Uphold the values and principles of public service
PSPGOV314A Contribute to conflict management
PSPLEGN301B Comply with legislation in the public sector

Group B units
Financial Administration
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable
BSBFIA304A Maintain a general ledger
General Administration
BSBADM307B Organise schedules
IT Use
BSBITU302B Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
Writing
BSBWRT301A Write simple documents

Group C units
Customer Service
BSBCUS301B Deliver and monitor a service to customers
Diversity
BSBDIV301A Work effectively with diversity
Financial Administration
BSBFIA301A Maintain financial records
General Administration
BSBADM302B Produce texts from notes
BSBADM303B Produce texts from audio transcription
BSBADM311A Maintain business resources
Information Management
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
BSBINM303A Handle receipt and despatch of information
Innovation
BSBINN201A Contribute to workplace innovation
Interpersonal Communication
BSBCMM301B Process customer complaints
IT Use
BSBITU301A Create and use databases
BSBITU305A Conduct online transactions
Work Health and Safety
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Product Skills and Advice
BSBPRO301A Recommend products and services
Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Workplace Effectiveness
BSBWOR204A Use business technology
BSBWOR301B Organise personal work priorities and development
BSBWOR302A Work effectively as an offsite worker