Unit of competency Outline

Date retreived
23/07/2026 7:38 PM AWST

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Visit client residence

Visit client residence

Unit of competency
National Code
CHCCCS037
State Code
OEH29
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
23/11/2022
View on TGA
State Implementation and Classification
Approved Date
19/05/2023
Field of Education
090501 - Social Work
Original Release Date
19/05/2023
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to make visits to care recipients to deliver services in their place of residence.This unit applies to workers who are required to deliver services to people in their home or in any temporary or permanent community residence. Work may be carried out under direct, indirect or remote supervision.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for visit.
  • 1.1. Contact care recipient to agree time of visit.
  • 1.2. Review the person’s record to clarify purpose of visit and history of the person in relation to unexpected issues and needs.
  • 1.3. Prepare equipment, resources and documents required for the purpose of the visit and contingencies.
  • 1.4. Allow time in schedule for contingencies.
  • 1.5. Check that the person is expecting and prepared for a visit at the agreed time.
  • 1.6. Assess factors related to security of the place of residence and check that entry to the place is ensured.
  • 1.7. Ensure co-workers are aware of intended time and place of visit and mobile contact details.
2. Undertake visit.
  • 2.1. Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent.
  • 2.2. Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk.
  • 2.3. Take precautions to control infection according to the level of risk present.
  • 2.4. Demonstrate respect and sensitivity toward the person and the place of residence.
  • 2.5. Follow appropriate risk management practices when delivering services in an unfamiliar environment.
3. Establish relationship in the place of residence.
  • 3.1. Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and associated matters.
  • 3.2. Engage appropriately with others in the place of residence in accordance with organisational policies and procedures and work health and safety standards.
  • 3.3. Deal with ethical dilemmas and behaviours of concern in accordance with organisational policies and procedures.
  • 3.4. Deal with difficult or challenging situations according to organisational policies and procedures.
  • 3.5. Identify any health issues or areas of concern that might place the person or others at risk.
4. Follow up visit.
  • 4.1. Document all aspects of the visit in line with organisational policies and procedures.
  • 4.2. Promptly refer any health issues and areas of concern relating to the person to supervisor.
  • 4.3. Comply with statutory and organisational reporting requirements.
  • 4.4. Ensure any arrangements for follow up visits are recorded and implemented.
No information
No information
Replaces
State Code National Code Title Type
AVC50 CHCCCS027 Visit client residence Unit of competency