Unit of competency Outline

Date retreived
23/07/2026 11:15 AM AWST

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Prioritise courier delivery operations

Prioritise courier delivery operations

Unit of competency
National Code
TLIH0003
State Code
OCZ03
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
29/01/2021
View on TGA
State Implementation and Classification
Approved Date
01/04/2021
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
01/04/2021
Nominal Hours
30
Description
This unit involves the skills and knowledge required to prioritise courier delivery operations.It includes identifying, planning and preparing work requirements; undertaking work; adjusting to changing priorities; and completing work activities to operational requirements.Work is generally performed under indirect supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify work requirements
  • 1.1 Work requirements and specific customer requirements are interpreted and clarified
  • 1.2 Pick-up and delivery points are located according to site traffic management plan
  • 1.3 Size, weight and configuration of materials as well as any special handling requirements to be couriered are identified and communicated to relevant personnel
  • 1.4 Equipment required to facilitate pick-up and delivery is identified and communicated
2 Plan and prepare for work
  • 2.1 Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
  • 2.2 Planned steps and outcomes are checked to ensure conformity with instructions and work requirements
  • 2.3 Work sequence is identified and relayed to relevant personnel
  • 2.4 Required resources are identified and allocated
3 Undertake work operations
  • 3.1 Work operations are undertaken as planned and within operator and equipment operating capacity
  • 3.2 Pick-up and delivery of client's requirements is undertaken in accordance with workplace quality procedures
4 Adjust to changing work priorities
  • 4.1 Work plan or route is adjusted or modified to meet changing priorities and circumstances
  • 4.2 Changes to work plan are communicated to relevant personnel
5 Complete work operations
  • 5.1 Documentation is completed in accordance with workplace procedures
  • 5.2 Operational capacity of equipment is checked and returned to storage area and post-operational checks are conducted in accordance with equipment log prior to return to designated area
No information
No information
Replaces
State Code National Code Title Type
AVI96 TLIH2003 Prioritise courier/delivery operations Unit of competency