Elements and Performance Criteria

Families may include:
All social constructions of family

Working with clients will be carried out within requirements established by:
Relevant legislation and statutory requirements
International conventions relating to the rights of individuals
Organisational policy and codes of conduct
Relevant program standards
Professional association codes of conduct and ethical and ethical positions

Establishing a relationship with clients will be carried out within requirements established by:
Relevant international conventions on civil, human rights
Cultural protocols, taboos and systems
Organisational mission, philosophy and practices

Critical aspects of assessment must include:
Working cooperatively with clients/significant others to achieve behavioural life skills changes
Working with individuals in a range of settings to achieve maximum outcomes

Essential knowledge required includes:
Models of family intervention theory and practice including family structures and dynamics
Family intervention strategies, scope and process
Behaviour change models/practices and options to support behaviour change
Facilitation model/practices
Human development and understanding of life stages
Counselling models/practices including basic knowledge of theories supporting counselling process
Professional service provision codes of conduct, ethical codes, referral protocols
Group dynamics models/practices
Range of services available and referral resources
Organisational procedures and program standards
Indicators of pathology ie. Substance use, mental health
Cultural protocols, taboos and language systems
Statutory mandate and responsibilities
Stress indicators
The wider physical, social, community and cultural environment within which the client lives
Importance of confidentiality and privacy
Organisational policies and procedures for record keeping and security
Occupational health and safety guidelines

Essential skills required includes:
Communication and establishing rapport and relationship building
Client assessment and behaviour observation
Determining and maintaining role boundaries
Use of personal and professional authority and influence to support or confront
Behaviour management
Stress management
Demonstration of empathy
Counselling including
Counselling context, process and goals
Establishing a trusting relationship
Information gathering
Reflective listening, respectful responding, development of empathy and rapport
Human life stage development
Negotiation
Managing groups
Stress management
Observation
Advocacy
Reporting
Negotiation
Assertion
Conflict management

Resource implications:
Access to appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Access to equipment and resources normally used in the workplace

Method of assessment:
Observations
Questioning
Evidence gathered from the workplace environment
Demonstration over a period of time to ensure consistency of performance

Context of assessment:
Evidence must include observation of performance in the work environment or in a simulated work setting