Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Quality objectives may include:
client definition of ‘fit for purpose’
explicit and assumed performance requirements
negotiated trade-offs between cost, schedule and performance
organisation, client or sponsor requirements
requirements of other stakeholders
those quality aspects that may impact on customer satisfaction.
Standards may include:
Australian and international standards
enterprise and industrial agreements
industry codes of practice
industry standards
organisational policy, systems and procedures
regulations and legislation.
Quality-management plan may include:
authorisations and responsibilities for quality control
continuous improvement processes
applicable standards
measurable quality metrics for process and product
quality data recording and maintenance
reliability and validity requirements.
Quality-management methods, techniques and tools may include:
benchmarking
brainstorming
charting processes
control charts
defining control
flowcharts
histograms
Pareto charts
processes that limit and/or indicate variation
root cause analysis
run charts
scattergrams
selection criteria
undertaking cost-benefit analysis.
Quality-assurance audit may include:
conformance to plan
conformance to standards
governance and decision making
independence and valid processes
maintenance of project records.
Assessing quality control may include:
monitoring conformance to product specifications
monitoring of regular inspections by internal or external agents
recommending ways to eliminate causes of unsatisfactory performance of products or processes.
Improvements may include:
formal practices, such as total quality management or continuous improvement
improvement by less formal processes that enhance both the product quality and processes of the project.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

successfully managing project environment so that quality outcomes are achieved for a project of sufficient complexity to demonstrate the full range of performance requirements
applying a range of quality management tools, techniques and methodologies.
Context of and specific resources for assessment
Assessment must ensure:

access to project documentation, which includes quality criteria and evidence of quality monitoring and improvement practices
consideration of feedback from project stakeholders regarding project quality management.
Method of assessment
A range of assessment methods should be used to assess practical skill and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project quality and their application in different situations
analysis of candidate responses in addressing case studies and scenarios that present project quality-management issues and problems
review of quality requirements of project plan
review of implementation of agreed changes to ensure continuous quality improvement
evaluation of review of project outcomes against performance requirements.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.