Unit of competency Outline

Date retreived
24/07/2026 4:54 AM AWST

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Manage project quality

Manage project quality

Unit of competency
National Code
BSBPMG505A
State Code
D0933
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
080315 - Project Management
Original Release Date
20/06/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to manage quality within projects. It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Determine quality requirements
  • 1.1. Determine quality objectives, standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan
  • 1.2. Select and use established quality management methods, techniques and tools to determine preferred mix of quality, capability, cost and time
  • 1.3. Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives
  • 1.4. Include agreed quality requirements in the project plan and implement as basis for performance measurement
2. Implement quality assurance processes
  • 2.1. Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards
  • 2.2. Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes
  • 2.3. Conduct inspections of quality processes and quality control results to determine compliance of quality standards to overall quality objectives
  • 2.4. Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders
3. Implement project quality improvements
  • 3.1. Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
  • 3.2. Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures
  • 3.3. Identify and document lessons learned and recommended improvements, and pass on to higher project authority for application in future projects
negotiated trade-offs between cost, schedule and performance
requirements from a higher project authority
requirements from the client and other stakeholders
those quality aspects which may impact on customer satisfaction

authorisations and responsibilities for quality control
continuous improvement
established processes
quality assurance

benchmarking
brainstorming
charting processes
control charts
defining control
flowcharts
group work activities
histograms
pareto charts
processes that limit and/or indicate variation
ranking candidates
run charts
scattergrams
undertaking benefit/cost analysis

monitoring conformance with specifications
monitoring of regular inspections by internal or external agents
recommending ways to eliminate causes of unsatisfactory performance of products or processes

formal practices, such as total quality management or continuous improvement
improvement by less formal processes that enhance both the product quality and processes of the project, for example client surveys to determine client satisfaction with project team performance

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstrated evidence of successfully managing project staff so that quality outcomes were achieved on multiple complex projects
knowledge of a range of quality management tools, techniques and methodologies.

Context of and specific resources for assessment

Assessment must ensure:

access to project documentation which includes quality criteria and evidence of quality monitoring and improvement practices
consideration of feedback from project stakeholders regarding project quality management.

Method of assessment
This unit applies to an individual who is clearly and solely responsible for the management and leadership of a complex project, either as an employee of an organisation or an external consultant.
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations
analysis of candidate responses in addressing case studies and scenarios which present project quality management issues and problems
review of project plan quality requirements
review of implementation of agreed changes
evaluation of review of project outcomes against performance criteria.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Diploma of Project Management.

Replaces
State Code National Code Title Type
C7062 BSBPM505A Manage project quality Unit of competency
Replaced By
State Code National Code Title Type
WG100 BSBPMG513A Manage project quality Unit of competency