Unit of competency Outline
Date retreived
22/07/2026 9:28 PM AWST
22/07/2026 9:28 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process alteration to insurance policy
Process alteration to insurance policy
Unit of competency
National Code
FNSISV302A
FNSISV302A
State Code
D4224
D4224
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/02/2012
Field of Education
081103 - Insurance And Actuarial Studies
Original Release Date
21/02/2012
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to process alterations, including underwriter's terms and conditions to insurance policies, recording the changes and issuing documents to customers.This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
Notes
Elements and Performance Criteria
1. Receive alteration advice from client
- 1.1. Policy information is gathered, and accurately and promptly recorded according to organisation procedures
- 1.2. Underwriter's terms and conditions are reviewed
- 1.3. Policy alteration is reviewed to ensure it meets legislative and organisation requirements
- 1.4. If policy meets legislative and organisation requirements, alteration is accepted
2. Issue policy alteration advice
- 2.1. Policy alteration information is processed according to operating procedures
- 2.2. Policy alteration is checked for accuracy and omissions according to operating procedures
- 2.3. Information systems are accurately updated
- 2.4. Completed documents are dispatched to clients within timelines in accordance with operating procedures
- 2.5. All monies received are processed or refunded in accordance with operating procedures and legislative requirements
- 2.6. Relevant documentation is accurately filed in accordance with operating procedures
- 2.7. Customer is notified of any new terms that differ from the customer's request
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Policy alteration advice may be received by:
email
facsimile
in person
post.
Alterations to policies can include:
cancellation requests
endorsements
special conditions.
Legislation and organisation requirements includes:
codes of practice
Corporations Act
FSRA
Insurance Contracts Act
organisation operating procedures
Trade Practices Act.
Relevant documentation may include:
photographs
receipts
valuations
written requests.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Policy alteration advice may be received by:
facsimile
in person
post.
Alterations to policies can include:
cancellation requests
endorsements
special conditions.
Legislation and organisation requirements includes:
codes of practice
Corporations Act
FSRA
Insurance Contracts Act
organisation operating procedures
Trade Practices Act.
Relevant documentation may include:
photographs
receipts
valuations
written requests.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
accurately process alterations to insurance contracts across a representative range of products, clients and conditions
check policy alterations and issue in accordance with legislative requirements and organisation operating guidelines
apply relevant knowledge of organisation operating procedures in relation to processing alterations to insurance policies
undertake timely and relevant updating of organisation information systems
accurately handle receipts and refunds in relation to policy alterations.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
accurately process alterations to insurance contracts across a representative range of products, clients and conditions
check policy alterations and issue in accordance with legislative requirements and organisation operating guidelines
apply relevant knowledge of organisation operating procedures in relation to processing alterations to insurance policies
undertake timely and relevant updating of organisation information systems
accurately handle receipts and refunds in relation to policy alterations.
Context of and specific resources for assessment
Assessment must ensure:
competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment
access to and the use of a range of common office equipment, technology, software and consumables
access to organisation records
access to organisational policies and procedures.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:
evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency
observing processes and procedures in workplaces
verbal or written questioning on underpinning knowledge and skills
evaluating samples of work
accessing and validating third party reports.
Guidance information for assessment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C9829 | FNSINSV302B | Process alteration to insurance policy | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS05 | FNSISV302 | Process alteration to insurance policy | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D704 | FNS30511 | Certificate III in General Insurance | Qualification |