Qualification Outline

Date retreived
22/07/2026 2:48 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in General Insurance

Certificate III in General Insurance

Qualification
National Code:
FNS30511
State Code:
D704
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
18/07/2013
Approved Date
21/02/2012
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
425
Duration
1 Semester
Current Release Number
3.00
Current Release Date
18/07/2013
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
3.00 18/07/2013 Current Approved
Description

This qualification reflects the job roles of employees in general insurance.
Possible work functions may include:

processing and issuing policies
processing and settling claims
responding to customer enquiries and maintaining customer database.

Schedule
Packaging Rules
13 units must be achieved.

5 core units
plus 8 elective units

3 elective unit must be selected from Group A.

A further 3 elective unit must be selected from Group A or B.

The remaining 2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III or Certificate IV qualification.

Elective units must be relevant to the work outcomes, local industry requirements and the qualification level.

Core units of competency:
FNSINC301A Work effectively in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
BSBOHS201A Participate in OHS processes
BSBWOR203B Work effectively with others
BSBWOR204A Use business technology

Elective units of competency:
Group A
(Insurance services)
FNSISV301A Evaluate risk for renewal business
FNSISV302A Process alteration to insurance policy
FNSISV303A Issue contract of insurance
FNSISV304A Issue renewal advice
FNSISV305A Issue cancellation advice
FNSISV306A Receive and record or register a claim
FNSISV307A Follow organisation procedures to process claim
FNSISV308A Process facultative and treaty reinsurance claim
FNSISV309A Settle claims
FNSISV310A Process claims payments

Group B
ASIC
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
FNSASIC304A Provide Tier 2 general advice in general insurance
FNSASIC305A Provide Tier 2 personal advice in general insurance

General
FNSSAM301A Identify opportunities for cross-selling products and services
FNSIAD301A Provide general advice on financial products and services
BSBCCO203A Conduct customer contact
BSBCMM301B Process customer complaints
BSBRKG304B Maintain business records
1. Core Units

All five (5) units must be completed

State Code National Code Title Hours Type
D4169 FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector 40 Unit of competency
D0887 BSBOHS201A Participate in OHS processes 15 Unit of competency
D1027 BSBWOR204A Use business technology 30 Unit of competency
D4167 FNSINC301A Work effectively in the financial services industry 45 Unit of competency
S8083 BSBWOR203B Work effectively with others 20 Unit of competency
2. Group A Elective Units

At least three (3) of the eight (8) units required must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
D4223 FNSISV301A Evaluate risk for renewal business 30 Unit of competency
D4229 FNSISV307A Follow organisation procedures to process claim 10 Unit of competency
D4227 FNSISV305A Issue cancellation advice 10 Unit of competency
D4225 FNSISV303A Issue contract of insurance 20 Unit of competency
D4226 FNSISV304A Issue renewal advice 10 Unit of competency
D4224 FNSISV302A Process alteration to insurance policy 20 Unit of competency
D4232 FNSISV310A Process claims payments 20 Unit of competency
D4230 FNSISV308A Process facultative and treaty reinsurance claims 40 Unit of competency
D4228 FNSISV306A Receive and record or register a claim 20 Unit of competency
D4231 FNSISV309A Settle claims 40 Unit of competency
3. Group B Elective Units

Three (3) units may be chosen from Group B.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
S8039 BSBCCO203A Conduct customer contact 100 Unit of competency
D4014 FNSASIC302C Develop, present and negotiate client solutions 40 Unit of competency
D4013 FNSASIC301C Establish client relationship and analyse needs 40 Unit of competency
D4315 FNSSAM301A Identify opportunities for cross-selling products and services 30 Unit of competency
D0979 BSBRKG304B Maintain business records 30 Unit of competency
S8068 BSBCMM301B Process customer complaints 20 Unit of competency
D4164 FNSIAD301A Provide general advice on financial products and services 30 Unit of competency
D4212 FNSASIC304A Provide Tier 2 general advice in general insurance 45 Unit of competency
D4213 FNSASIC305A Provide Tier 2 personal advice in general insurance 45 Unit of competency
Replaces
State Code National Code Title Type
S697 FNS30510 Certificate III in General Insurance Qualification
Replaced By
State Code National Code Title Type
AVZ8 FNS30515 Certificate III in General Insurance Qualification
No information
Entry Requirements

Not applicable.

Traineeships and Apprenticeships
No information