Unit of competency Outline

Date retreived
23/07/2026 1:30 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Develop and maintain community relationships

Develop and maintain community relationships

Unit of competency
National Code
PMAOMIR424B
State Code
W8928
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
11/11/2010
State Implementation and Classification
Approved Date
18/12/2008
Field of Education
080509 - Public Relations
Original Release Date
18/12/2008
Nominal Hours
30
Description
This unit covers the establishment of workable arrangements which engage and inform the community about aspects of the plant's operations and incident response systems. This could apply to information about the products the operation produces, critical events on the organisation's calendar such as incident response practices and means by which the community would be kept informed during an incident.
Notes
Elements and Performance Criteria
1. Identify information that needs to be disseminated to the community
  • 1.1. Access and examine incident response plans
  • 1.2. Conduct consultations with appropriate personnel as necessary
2. Establish networks within the community
  • 2.1. Identify stakeholders within the community
  • 2.2. Initiate contact with key community stakeholders
  • 2.3. Establish and maintain rapport
  • 2.4. Enlist cooperation and support in organising and conducting public safety awareness activities
3. Design and conduct public safety awareness activities
  • 3.1. Develop a plan in consultation with stakeholders and appropriate personnel
  • 3.2. Design activities to support the plan in consultation with stakeholders and appropriate personnel
  • 3.3. Clearly identify measures for assessing the outcome of activities
  • 3.4. Develop and distribute marketing materials and educational materials/resources appropriate to the context, issue and audience
  • 3.5. Identify and secure other resources required
  • 3.6. Develop and implement strategies for delivery of the project to ensure maximum effectiveness
  • 3.7. Make adjustments as required to meet the needs of specific groups
4. Evaluate activities
  • 4.1. Assess activity outcome against the planned goals/objectives and measures
  • 4.2. Complete reports detailing activities, results and recommendations according to procedures
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.
Codes of practice/ standards
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
Public safety awareness activities may include:
distribution of educational materials/resources
use of media to disseminate information
public educational presentations
conduct of or attendance in community meetings/forums
incident exercises
Relevant information may include:
incident response plan and management systems in place to prevent an incident
warning signals in the event of an incident
procedures to be followed in the event of an incident relating to evacuation and welfare operations
appropriate people to contact and contact details
post-incident management systems
Health, safety and environment (HSE)
All operations to which this unit applies are subject to stringent health, safety and environment requirements, which may be imposed through State or Federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between Performance Criteria and HSE requirements, the HSE requirements take precedence.
Relationship to Major Hazard Facility Legislation
Organisations within the Chemical, Hydrocarbons and Oil Refining industries may find themselves falling under the provisions of various Major Hazard Facilities legislation. In developing this unit consideration has been given to the requirements of Sections 8 and 9 of the National Standard for the Control of Major Hazard Facilities [NOHSC:1014(2002)] and the National Code of Practice for the Control of Major Hazard Facilities [NOHSC:2016(1996)].
This unit will assist individuals to meet some of their obligations under the relevant State or Territory legislation. Responsibility for appropriate contextualisation and application of the unit to ensure compliance however, remains with the individual organisation.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Assessment for this unit of competency will be by way of simulation or observation under incident conditions. The unit will be assessed in as holistic a manner as is practical and may be integrated with the assessment of other relevant units of competency. Assessment will occur over a range of situations which can include a variety of incident circumstances.
Simulations must, as closely as possible, approximate actual incident conditions and should be based on the actual facility. Assessments should include walk-throughs of the relevant competency components and may include the use of case studies/scenarios and role plays.
This unit of competency requires a significant body of knowledge which will be assessed through questioning and the use of 'what-if' scenarios both in the facility (during demonstration of normal operations and walk-throughs of abnormal operations) and off the site.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Consistent performance should be demonstrated. In particular look to see that competence in this unit reflects successful assessment in the critical aspects of:
identification of networks critical to the development and implementation of public safety awareness activities
design, conduct and evaluation of public safety awareness activities
effective communication skills
These assessment activities should include a range of problems, including new, unusual and improbable situations which may have been generated from past workplace incident history, incidents in similar workplaces around the world, hazard analysis activities and/or similar sources.

Context of and specific resources for assessment
Assessment will require (1) access to an accurately simulated environment or (2) a suitable method of gathering evidence of responding ability over a range of situations. A bank of scenarios/case studies/what-ifs and a bank of questions to probe the reasoning behind the observable actions will likewise be required.

Method of assessment
It may be appropriate to assess this unit concurrently with other relevant units.

Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Replaces
State Code National Code Title Type
C7862 PMAOMIR424A Develop and maintain community relationships Unit of competency
Replaced By
State Code National Code Title Type
AXN63 PMAOMIR424 Develop and maintain community relationships Unit of competency