Unit of competency Outline

Date retreived
22/07/2026 9:26 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Support individual health and emotional well being

Support individual health and emotional well being

Unit of competency
National Code
CHCICS303A
State Code
D2564
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
061309 - Community Health
Original Release Date
12/08/2014
Nominal Hours
40
Description
DescriptorThis unit describes the knowledge and skills required by the worker to support a client’s health and emotional wellbeing
Notes
Elements and Performance Criteria
Support the client to engage with a relevant social network and the wider community
  • 1.1 Confirm the client’s social and recreational preferences
  • 1.2 Identify a client’s social network (where possible)
  • 1.3 Encourage and facilitate the client to attend social and recreational activities and wherever possible, involving their social network
  • 1.4 Encourage and facilitate the client to attend social and recreational activities that promote the development of social networks
  • 1.5 Recognise the need to modify or adapt social and recreational activities to meet specific needs of the client and report to appropriateperson
  • 1.6 Provide the client with information about community networks and activities available to them
Support the client’s health
  • 2.1 Demonstrate basic understanding of the impact the client’s circumstances may have on their health
  • 2.2 Identify processes, actions and circumstances that support the client’s good health
  • 2.3 Provide support in a manner that promotes the client’s good health
  • 2.4 Confirm aspects of supporting a client’s health within scope of knowledge, skills and/or job role and seek appropriate support for those outside scope
  • 2.5 Identify variations in a client’s physical condition and report to supervisor
  • 2.6 Recognise indications that client’s experience of pain is affecting their wellbeing and report according to organisation policy and protocol
Support the person’s emotional and psychological wellbeing
  • 3.1 Demonstrate basic understanding of the impact of client’s circumstances may have on emotional and psychological wellbeing
  • 3.2 Identify processes, actions and circumstances that support the client’s self-esteem and confidence
  • 3.3 Provide support in a manner that promotes the client’s self-esteem and confidence
  • 3.4 Identify aspects of supporting a client’s emotional wellbeing outside scope of knowledge, skills and/or job role and seek appropriate support
  • 3.5 Identify variations to a client’s emotional wellbeing and report to supervisor
  • 3.6 Recognise and report possible indicators of client abuse and/or neglect and report according to organisation policy and protocol
Recognise and accommodate a client’s cultural and spiritual preferences
  • 4.1 Demonstrate acceptance of a client’s cultural and spiritual preferences
  • 4.2 Ensure work practices accommodate a client’s modesty and privacy according to cultural requirements
  • 4.3 Demonstrate cultural sensitivity in communication practices
  • 4.4 Facilitate the client’s participation in cultural and spiritual practices and celebrations
  • 4.5 Provide the client with information regarding relevant cultural and spiritual networks available in the community
Support client to create an environment suitable to needs and preferences
  • 5.1 Encourage and assist client to maintain their environment
  • 5.2 Assist client to feel secure and comfortable
  • 5.3 Identify hazards and report to supervisor
  • 5.4 Use appropriate aids to support comfort, safety and wellbeing
  • 5.5 Facilitate established routines, rhythms and customs of client, where possible
  • 5.6 Inform client of support services and encourage them to use services
Recognise and accommodate the client’s expressions ofidentity andsexuality
  • 6.1 Demonstrate understanding of the impact of the client’s circumstances on an individual’s expression of identity and sexuality
  • 6.2 Recognise the impact of community values and attitudes regarding sexuality, ageing and disability
  • 6.3 Avoid imposing own values and attitudes regarding sexuality on others
  • 6.4 Support the person to express their sexuality
  • 6.5 Respect different spiritual expressions of sexuality
  • 6.6 Acknowledge unmet needs relating to sexuality and identity and refer to an appropriate person
Complete documentation
  • 7.1 Comply with the organisation’s reporting requirements
  • 7.2 Complete documentation according to organisation policy and protocols
  • 7.3 Maintain documentation in a manner consistent with reporting requirements
  • 7.4 File documentation in accordance with organisation policy and protocols
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Client may include:
Individuals living in residential care environments
Individuals living in the community
Older people
People with disabilities
Prospective individuals to the service or services
Veterans/war widows


Environment may include:
Community centres
Employment services
Independent living accommodation
Person’s own dwelling
Residential aged care facilities


Emotional needs may include:
A sense of security and contentment
Acceptance of loss
Dealing with degenerative issues
Dealing with pain, grief, bereavement and acceptance of death
Freedom from anger
Freedom from anxiety
Freedom from fear
Freedom from guilt
Freedom from loneliness
Love and affection
Veterans’/war widows issues


Psychological needs may include:
A sense of control
Acceptance of disability
Freedom from undue stress
Life stage acceptance
Personal identity
Self-determination
Self-esteem
Sense of belonging
Veteran/war widow related issues


Variations in a client’s physical condition may include:
Aches
Client reporting feeling unwell
Nail status
Oral health anomalies
Pain
Skin tone and colour
Weight gain
Weight loss


Spiritual preferences may include:
Ceremonial observances
Formal and informal religious observance
Need for privacy and an appropriate environment to reflect and/or participate in spiritual activities


Cultural may refer to:
Ceremonial and festive observances
Dress and dietary observance
Need for continued interaction with cultural community


Expressions ofidentity andsexuality may include:
Access to assistive/protective devices
Love and affection
Need for privacy and discretion
Physical appearance
Touch


Appropriate communication and relationship building processes may include:
Courtesy
Cross-cultural communication
Empathy
Non-judgemental care
Observing and listening
Respect for individual differences


Network may include:
Advocates
Carers
Clergy/pastoral care provider
Family members
Friends
Veteran’s/war widow organisations


Community network may include:
Clubs
Community centres
Community welfare groups
Ethno-specific organisations
Sport and recreational groups
Support groups
Veteran’s/war widows organisations
Voluntary organisations


Appropriate person may include:
Clergy/pastoral care provider
Health professionals (e.g. registered nurse, doctor, social worker, diversional therapist and/or psychologist)
National association of loss and grief
Palliative care association
Sex therapist
Special associations providing support services to individuals with specific health problems/disorder
Supervisor
Support group
Veteran’s organisations


Report may include:
Non-verbal (written):
progress reports
case notes
incident reports
Verbal:
telephone
face to face
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in culturally and linguistically diverse (CALD) environments
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however, holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place
relevant organisation policy, protocols and procedures


Method of assessment may include:
Observation in the workplace
Written assignments/projects
Case study and scenario analysis
Questioning
Role play simulation


Related units:
This unit must be assessed in relation to the specific context in which it will (or may) be applied
In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with:
CHCAC318B Work effectively with older people
OR
In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with:
CHCDIS301C Work effectively with people with a disability
Replaced By
State Code National Code Title Type
AVC53 CHCCCS023 Support independence and wellbeing Unit of competency