Unit of competency Outline
Date retreived
24/07/2026 3:29 AM AWST
24/07/2026 3:29 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in the workplace
Communicate in the workplace
Unit of competency
National Code
RIICOM201A
RIICOM201A
State Code
WB150
WB150
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
01/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
01/07/2014
Nominal Hours
20
Description
This unit covers communicating in the workplace in resources and infrastructure industries. It includes identifying and accessing site communication equipment and systems; communicating using site equipment and systems; carrying out face-to-face routine communication; and completing written documentation.
Notes
Elements and Performance Criteria
1. Identify and access site communication equipment and systems
- 1.1. Access, interpret and apply compliance documentation relevant to the work activity
- 1.2. Identify and access communication equipment and system components
- 1.3. Establish and maintain communication
- 1.4. Access and apply safety procedures related to communication equipment and systems
2. Communicate using site equipment and systems
- 2.1. Identify and select for use the most appropriate method of communication
- 2.2. Operate or use communication equipment and systems
- 2.3. Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person
- 2.4. Pass communications in a clear and concise manner
- 2.5. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
- 2.6. Identify and report faults in communication equipment
3. Carry out face-to-face routine communication
- 3.1. Speak clearly and listen carefully to ensure information is understood
- 3.2. Ask questions and confirm meaning of information where required
- 3.3. Maintain communication processes with other personnel to assist flow of work activities
- 3.4. Use site approved signalling methods to convey information
- 3.5. Participate in discussion to obtain relevant information and clarify meaning
- 3.6. Communicate cooperatively with other personnel
4. Complete written documentation
- 4.1. Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English
- 4.2. Use approved documents
- 4.3. Pass on written information to appropriate personnel
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant compliance documentation
may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
code of practice
Employment and workplace relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Communication equipment and systems may include:
the systems overview
operating directories
communication equipment
site specific procedures and constraints including:
call signs
area descriptions
voice procedure
protocols
emergency procedures
Safety procedures may include:
standard work instructions or equivalent
avoidance of energy sources
care of equipment
compliance with hazardous zone procedures
Communication may be by:
radio
telephone
computer
lights
audible singles (bells, whistles and sirens)
physical signals (lamps and flags)
written and
verbal
Signaling may include:
hand signals
horn and/or whistle
safety lights
cap lamp
emergency communication and signaling procedures
Documentation may include:
end of shift documentation
work log
supplies log
computer readings
personal danger tags
warning tags
Plain English presenting can be defined as information which is:
visually inviting
logically organised
understandable on the first reading
in an order the reader will understand
Relevant compliance documentation
may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
code of practice
Employment and workplace relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Communication equipment and systems may include:
the systems overview
operating directories
communication equipment
site specific procedures and constraints including:
call signs
area descriptions
voice procedure
protocols
emergency procedures
Safety procedures may include:
standard work instructions or equivalent
avoidance of energy sources
care of equipment
compliance with hazardous zone procedures
Communication may be by:
radio
telephone
computer
lights
audible singles (bells, whistles and sirens)
physical signals (lamps and flags)
written and
verbal
Signaling may include:
hand signals
horn and/or whistle
safety lights
cap lamp
emergency communication and signaling procedures
Documentation may include:
end of shift documentation
work log
supplies log
computer readings
personal danger tags
warning tags
Plain English presenting can be defined as information which is:
visually inviting
logically organised
understandable on the first reading
in an order the reader will understand
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions to communicate on a workplace
implementation of requirements, procedures and techniques for the safe, effective and efficient communication in the workplace
working with others to communicate in the workplace and meet all of the required outcomes
consistent timely communication in the workplace that safely, effectively and efficiently meets the required outcomes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
consistently achieving the required outcomes
first hand testimonial evidence of the candidate's:
working with others to communicate in the workplace
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions to communicate on a workplace
implementation of requirements, procedures and techniques for the safe, effective and efficient communication in the workplace
working with others to communicate in the workplace and meet all of the required outcomes
consistent timely communication in the workplace that safely, effectively and efficiently meets the required outcomes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
consistently achieving the required outcomes
first hand testimonial evidence of the candidate's:
working with others to communicate in the workplace
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W5875 | RIIG002A | Communicate in the workplace | Unit of competency |
| W1621 | MNQGEN240A | Communicate in the workplace | Unit of competency |
| W2246 | MNMC202A | Communicate in the workplace | Unit of competency |
| W2061 | BCCCM1002B | Conduct workplace communication | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WH099 | RIICOM201D | Communicate in the workplace | Unit of competency |