Unit of competency Outline

Date retreived
24/07/2026 3:29 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate in the workplace

Communicate in the workplace

Unit of competency
National Code
RIICOM201A
State Code
WB150
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2011
State Implementation and Classification
Approved Date
01/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
01/07/2014
Nominal Hours
20
Description
This unit covers communicating in the workplace in resources and infrastructure industries. It includes identifying and accessing site communication equipment and systems; communicating using site equipment and systems; carrying out face-to-face routine communication; and completing written documentation.
Notes
Elements and Performance Criteria
1. Identify and access site communication equipment and systems
  • 1.1. Access, interpret and apply compliance documentation relevant to the work activity
  • 1.2. Identify and access communication equipment and system components
  • 1.3. Establish and maintain communication
  • 1.4. Access and apply safety procedures related to communication equipment and systems
2. Communicate using site equipment and systems
  • 2.1. Identify and select for use the most appropriate method of communication
  • 2.2. Operate or use communication equipment and systems
  • 2.3. Acknowledge and respond to communication or take, confirm and pass on promptly to the appropriate person
  • 2.4. Pass communications in a clear and concise manner
  • 2.5. Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
  • 2.6. Identify and report faults in communication equipment
3. Carry out face-to-face routine communication
  • 3.1. Speak clearly and listen carefully to ensure information is understood
  • 3.2. Ask questions and confirm meaning of information where required
  • 3.3. Maintain communication processes with other personnel to assist flow of work activities
  • 3.4. Use site approved signalling methods to convey information
  • 3.5. Participate in discussion to obtain relevant information and clarify meaning
  • 3.6. Communicate cooperatively with other personnel
4. Complete written documentation
  • 4.1. Complete all required documentation/computer generated documentation clearly, concisely and on time, using plain English
  • 4.2. Use approved documents
  • 4.3. Pass on written information to appropriate personnel
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant compliance documentation
may include:
legislative, organisation and site requirements and procedures
manufacturer's guidelines and specifications
Australian standards
code of practice
Employment and workplace relations legislation
Equal Employment Opportunity and Disability Discrimination legislation
Communication equipment and systems may include:
the systems overview
operating directories
communication equipment
site specific procedures and constraints including:
call signs
area descriptions
voice procedure
protocols
emergency procedures
Safety procedures may include:
standard work instructions or equivalent
avoidance of energy sources
care of equipment
compliance with hazardous zone procedures
Communication may be by:
radio
telephone
computer
lights
audible singles (bells, whistles and sirens)
physical signals (lamps and flags)
written and
verbal
Signaling may include:
hand signals
horn and/or whistle
safety lights
cap lamp
emergency communication and signaling procedures
Documentation may include:
end of shift documentation
work log
supplies log
computer readings
personal danger tags
warning tags
Plain English presenting can be defined as information which is:
visually inviting
logically organised
understandable on the first reading
in an order the reader will understand

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to worksite operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit and include evidence of the following:
knowledge of the requirements, procedures and instructions to communicate on a workplace
implementation of requirements, procedures and techniques for the safe, effective and efficient communication in the workplace
working with others to communicate in the workplace and meet all of the required outcomes
consistent timely communication in the workplace that safely, effectively and efficiently meets the required outcomes
Context of and specific resources for assessment
This unit must be assessed in the context of the work environment. Where personal safety or environmental damage are limiting factors, assessment may occur in a simulated environment provided it is realistic and sufficiently rigorous to cover all aspects of workplace performance, including task skills, task management skills, contingency management skills and job role environment skills.
Evidence for assessment is best gathered using the outcomes of products and processes of the workplace context.
The assessment environment should not disadvantage the participant. For example, language, literacy and numeracy demands of assessment should not be greater than those required on the job.
Customisation of assessment and delivery environment to sensitively accommodate cultural diversity.
Aboriginal people and other people from a non English speaking background may have second language issues.
Assessment of this competency requires typical resources normally used in the work environment. Selection and use of resources for particular worksites may differ due to site circumstances.
Where applicable, physical resources should include equipment modified for people with disabilities.
Access must be provided to appropriate learning and/or assessment support when required.
Method of assessment
This unit may be assessed in a holistic way with other units of competency. The assessment strategy for this unit must verify required knowledge and skill and practical application using more than one of the following assessment methods:
written and/or oral assessment of the candidate's required knowledge
observed, documented and/or first hand testimonial evidence of the candidate's:
implementation of appropriate requirement, procedures and techniques for the safe, effective and efficient achievement of required outcomes
consistently achieving the required outcomes
first hand testimonial evidence of the candidate's:
working with others to communicate in the workplace
Guidance information for assessment
Consult the SkillsDMC User Guide for further information on assessment including access and equity issues.

Replaces
State Code National Code Title Type
W5875 RIIG002A Communicate in the workplace Unit of competency
W1621 MNQGEN240A Communicate in the workplace Unit of competency
W2246 MNMC202A Communicate in the workplace Unit of competency
W2061 BCCCM1002B Conduct workplace communication Unit of competency
Replaced By
State Code National Code Title Type
WH099 RIICOM201D Communicate in the workplace Unit of competency
State Code National Code Title Type
J781 AUR21913 Certificate II in Automotive Tyre Servicing Technology Qualification
W674 RII31009 Certificate III in Bituminous Surfacing Qualification
W661 RII20809 Certificate II in Bituminous Surfacing Qualification
W675 RII31109 Certificate III in Bridge Construction and Maintenance Qualification
W660 RII20709 Certificate II in Civil Construction Qualification
D793 RII20712 Certificate II in Civil Construction Qualification
W673 RII30909 Certificate III in Civil Construction Qualification
D796 RII30912 Certificate III in Civil Construction Qualification
W672 RII30809 Certificate III in Civil Construction Plant Operations Qualification
W676 RII31209 Certificate III in Civil Foundations Qualification
W683 RII31909 Certificate III in Drilling Oil/Gas (Off shore) Qualification
W663 RII21009 Certificate II in Drilling Oil/Gas (Off shore) Qualification
W664 RII21109 Certificate II in Drilling Oil/Gas (On shore) Qualification
W662 RII20909 Certificate II in Drilling Operations Qualification
W682 RII31809 Certificate III in Drilling Operations Qualification
D587 RII40311 Certificate IV in Metalliferous Mining Operations (Underground) Qualification
W671 RII30709 Certificate III in Mine Emergency Response and Rescue Qualification
W669 RII30509 Certificate III in Mining Exploration Qualification
W659 RII20609 Certificate II in Mining Field/Exploration Operations Qualification
W677 RII31309 Certificate III in Pipe Laying Qualification
D585 RII30411 Certificate III in Resource Processing Qualification
W668 RII30409 Certificate III in Resource Processing Qualification
W658 RII20509 Certificate II in Resource Processing Qualification
W653 RII10109 Certificate I in Resources and Infrastructure Operations Qualification
W654 RII20109 Certificate II in Resources and Infrastructure Work Preparation Qualification
W678 RII31409 Certificate III in Road Construction and Maintenance Qualification
W679 RII31509 Certificate III in Road Marking Qualification
D586 RII30611 Certificate III in Small Mining Operations Qualification
W655 RII20209 Certificate II in Surface Extraction Operations Qualification
W680 RII31609 Certificate III in Trenchless Technology Qualification
W681 RII31709 Certificate III in Tunnel Construction Qualification
W657 RII20409 Certificate II in Underground Metalliferous Mining Qualification