Unit of competency Outline

Date retreived
23/07/2026 6:45 AM AWST

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Provide information about social and emotional support

Provide information about social and emotional support

Unit of competency
National Code
HLTAHW306B
State Code
D5658
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
30/07/2012
Field of Education
061305 - Indigenous Health
Original Release Date
30/07/2012
Nominal Hours
20
Description
This unit describes the competencies required to question and support clients requiring social/emotional support and provide information about available referral options
Notes
Elements and Performance Criteria
1. Identify social/emotional needs of clients
  • 1.1 Obtain and record relevant history according to organisation guidelines
  • 1.2 Use basic questioning to investigate and identify needs of individuals and/or community
  • 1.3 Record findings according to organisation guidelines
  • 1.4 Maintain individual and community confidentiality
2. Provide information about available social/emotional support services
  • 2.1 Provide accurate information about counselling and referral targeted to identified individual and community needs
  • 2.2 Adapt delivery of information as required to facilitate understanding and address identified needs
  • 2.3 Obtain further information as required to address identified needs
  • 2.4 Support clients in taking a self-care approach to health in line with individual needs and organisation and community requirements
3. Support clients under stress
  • 3.1 Assist client to feel as comfortable as possible
  • 3.2 Invite client to discuss worries and feelings
  • 3.3 Use basic listening and observation skills appropriately
  • 3.4 Suggest stress reducing activities, as appropriate
  • 3.5 Provide immediate support to clients in crisis, in consultation with the health team and supervisor and in line with organisation procedures
  • 3.6 Offer immediate help to bereaved family members after sudden death
4. Refer clients for social/ emotional support
  • 4.1 Refer individuals and/or groups to providers of social and emotional support services in line with identified individual and community needs
  • 4.2 Consult other health professionals to clarify required care and support services
  • 4.3 Address legislative and confidentiality requirements in the referral process
  • 4.4 Keep records according to organisation guidelines
5. Follow up clients after counselling
  • 5.1 Consult individual and/or community about effectiveness of counselling and associated support provided
  • 5.2 Provide feedback in line with individual, community and organisation requirements
6. Apply self-care strategies
  • 6.1 Acknowledge limits of own personal ability, authority and role
  • 6.2 Seek debriefing as required
  • 6.3 Use ongoing self-care and stress management practices to manage work-related stress
No information
No information
Replaces
State Code National Code Title Type
C8966 HLTAHW306A Provide information about social and emotional support Unit of competency
Replaced By
State Code National Code Title Type
WG660 HLTAHW009 Provide information about social and emotional support Unit of competency