Unit of competency Outline

Date retreived
22/07/2026 9:05 PM AWST

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Implement e-correspondence policies

Implement e-correspondence policies

Unit of competency
National Code
PSPPCY005
State Code
AWU15
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080905 - Practical Computing Skills
Original Release Date
21/07/2016
Nominal Hours
45
Description
This unit describes the skills required to send and receive email correspondence (e-correspondence). It also covers setting up and maintaining electronic software; maintaining and managing individual electronic mail (email) mailing lists and address books; implementing email policy; and adhering to organisational protocols and practices for email. This unit applies to those working as public sector staff.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work under supervision, while performing routine tasks in familiar context.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Set up and send electronic mail
  • 1.1 Set up and maintain software for sending and protecting email.
  • 1.2 Prepare messages according to organisational protocols for language, tone and format.
  • 1.3 Check content, structure and recipient addresses for electronic mail for accuracy.
  • 1.4 Identify and prepare attachments.
  • 1.5 Maintain records of outgoing electronic mail.
2. Implement procedures to receive electronic mail
  • 2.1 Implement procedures to ensure incoming electronic mail is recorded.
  • 2.2 Identify and deal with urgent, confidential and personal mail.
  • 2.3 Implement procedures to identify suspicious or potentially dangerous electronic mail.
  • 2.4 Check electronic mail for completeness, and open or forward.
  • 2.5 Deal with returned email.
3. Manage electronic mail
  • 3.1 Set security levels and/or filters for incoming electronic mail.
  • 3.2 Create and maintain individual mailboxes.
  • 3.3 Empty inboxes and either archive or delete electronic mail
  • 3.4 Prepare and maintain electronic mailing lists.
  • 3.5 Import and export mailing lists between software applications where required.
No information
No information
Replaces
State Code National Code Title Type
D3727 PSPPOL405A Implement e-correspondence policies Unit of competency
Replaced By
State Code National Code Title Type
ODX62 PSPPCY015 Implement e-correspondence policies Unit of competency
State Code National Code Title Type
AZX9 PSP40116 Certificate IV in Government Qualification