Unit of competency Outline

Date retreived
22/07/2026 6:18 AM AWST

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Manage volunteers

Manage volunteers

Unit of competency
National Code
SITXHRM011
State Code
OEA95
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
10/06/2022
View on TGA
State Implementation and Classification
Approved Date
18/10/2022
Field of Education
080303 - Human Resource Management
Original Release Date
18/10/2022
Nominal Hours
25
Description
This unit covers the performance outcomes, skills and knowledge required to manage a volunteer workforce, maximising the retention of its members. It requires the ability to determine and evaluate volunteer staffing requirements, and coordinate the recruitment and training of volunteers.The unit applies to individuals working in any industry who need to manage volunteer involvement in business or community activities.It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff, and operational supervisors and managers.It is particularly relevant in the community, cultural, sporting, events and tourism sectors where volunteers feature prominently as part of the workforce, both as part of one-off events and ongoing activities.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Research, determine and define needs for volunteer involvement.
  • 1.1. Determine and evaluate volunteer requirements based on analysis of relevant human resource information and consultation with relevant stakeholders.
  • 1.2. Assess benefits, costs and risks to the organisation of volunteer involvement.
  • 1.3. Establish and assess requirements and impacts of relevant legislation and industry codes.
  • 1.4. Define overall volunteer roles according to specific organisational or project requirements and plan for recruitment of appropriate numbers and skills.
2. Undertake volunteer recruitment.
  • 2.1. Identify and incorporate consideration of volunteer social and other motivations in work design programs.
  • 2.2. Develop appropriate position descriptions based on review of volunteer roles.
  • 2.3. Identify key target areas from which volunteers might be recruited.
  • 2.4. Establish and incorporate volunteer rewards into recruitment program.
  • 2.5. Recruit volunteers according to organisational need.
  • 2.6. Communicate and delegate responsibility for volunteer coordination to relevant paid personnel.
3. Maximise volunteer retention.
  • 3.1. Develop a climate of recognition and support for volunteers through representation in the wider environment.
  • 3.2. Identify and incorporate individual requirements of volunteers into work role design.
  • 3.3. Arrange suitable induction and training for volunteers to ensure work roles, rights and responsibilities are clearly understood.
  • 3.4. Liaise with volunteers regularly to monitor experience from both organisation and volunteer perspective.
  • 3.5. Identify and evaluate areas of concern and initiate follow up action.
No information
No information
Replaces
State Code National Code Title Type
AWQ41 SITXHRM005 Manage volunteers Unit of competency