Unit of competency Outline

Date retreived
22/07/2026 1:53 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Communicate with the community

Communicate with the community

Unit of competency
National Code
BSBATSIC411C
State Code
D4836
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
13/10/2014
Field of Education
080307 - Organisation Management
Original Release Date
13/10/2014
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required for board members to work in partnership with the community, including other organisations, in order to meet community needs and involve people in the organisation and its activities.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Collect information from the community
  • 1.1. Convene a community forum
  • 1.2. Use formal and informal community networks to share information
  • 1.3. Encourage, respect and record community contributions
  • 1.4. Follow organisational policies and procedures for confidential information
2. Provide information to the community about the organisation's activities and board decisions
  • 2.1. Provide information to the community about the organisation's activities according to established protocols
  • 2.2. Advise the community regularly of board decisions and the reasons behind them
3. Identify issues jointly with the community
  • 3.1. Raise and discuss issues of importance with the community
  • 3.2. Invite individuals and groups affected by issues to participate in community forums
  • 3.3. Gather background information through relevant networks
4. Identify options with the community
  • 4.1. Discuss and evaluate options for action with the community
  • 4.2. Identify preferred options
  • 4.3. Convey information on issues and preferred options to the board
  • 4.4. Convey the board's response to the community
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Community forums:
may include:
community meetings
focus groups
open house
social events
workshops
may involve:
external stakeholders
particular groups within the community
specific or specialised expertise
the whole community.
Protocols for information sharing may relate to:
confidentiality and privacy
gender issues
land matters.
Methods of advising the community may include:
community meetings
community noticeboards
consultations
forums
networks
newsletters, notices and other documents presented in a way that will be understood by the community
open board meetings
open days
site visits.
Individuals and groups may include:
Elders
traditional owners
government departments
individuals and groups representing other organisations and networks within the community
women
young people.
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
effectively communicate with the community
gather information from community consultations
present information in an appropriate format for the community.

Context of and specific resources for assessment
Assessment must ensure:
access to examples of issues considered by boards of governance, including community feedback
access to examples of relevant documents
knowledge and performance are assessed over time to confirm consistency in performance
participation on an actual or simulated board.

Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
analysis of feedback from the community and stakeholders about performance
analysis of responses to case studies and scenarios
demonstration of techniques
direct questioning combined with reflection of on-the-job board performance by the candidate
observation of performance on a board or simulated board
observation of performance at a community meeting or simulated community meeting
observation of performance in role plays
observation of presentations and group discussions
oral or written questioning to assess knowledge.

Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
BSBATSIM416A Oversee organisational planning
BSBRES401A Analyse and present research information.
Replaces
State Code National Code Title Type
D0573 BSBATSIC411B Communicate with the community Unit of competency
Replaced By
State Code National Code Title Type
AUH96 BSBATSIC411 Communicate with the community Unit of competency