Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Ethical practices may include:
acknowledging and respecting the attitudes and beliefs of others
separating professional and personal activities and interests
demonstrating effective interpersonal communication skills
maintaining informed ethical practice in the face of opposition, conflict, professional challenges and limited resources
modelling high standards of behaviour and presentation
offering and accepting advice as feedback on performance and for guidance and recommendations
acknowledging and working within scope of personal competence
keeping to commitments
meeting performance requirements, including:
adequate preparation, personal presentation and time management
cooperating with colleagues in team and relay interpreting
responsibility to communication
Factors may include:
potential conflict of interest
obligations of duty of care
responsibility to communication
expectations of different parties
Review practice may include:
ongoing education and training
self-evaluation
participating in networking opportunities

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms the candidate's ability to evaluate ethical and professional issues and apply them to work practices in a diverse range of general environments. This includes:
applying codes of ethics and professional standards to practice, including situations involving:
potential conflict of interest
conflict between client requirements and industry standards
differences in expectations caused by cultural requirements
dilemmas caused by tensions between personal and professional standards of practice and values
reflecting on practice and participating in professional development activities and networks to address identified needs.
maintaining knowledge of ethical and professional issues and requirements
Context of and specific resources for assessment
Assessment of this unit of competency will make use of scenarios, case studies, experiences and, where possible, examples of interactions with colleagues and clients that illustrate issues of professional judgments and ethical decision making.
Resources for assessment include:
relevant codes of ethics, professional standards and professional and business procedures
professional associations, networks and peer support activities
performance reviews and practice reflection
professional development and networking activities
feedback from clients, agencies and employers
Evidence for assessment should be gathered to demonstrate a range of experiences with applying codes and standards to maintain ethical practice in different requirements and conditions and with examples of both accepting and declining assignments based on ethical action. Evidence may include examples of negotiations with client expectations, using the resources of professional associations or employers, and should also include evidence of decision making where there are ethical, business and professional issues influencing decisions.