Unit of competency Outline

Date retreived
23/07/2026 6:54 AM AWST

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Build customer relations in an automotive workplace

Build customer relations in an automotive workplace

Unit of competency
National Code
AURACA003
State Code
AXE91
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
14/04/2016
View on TGA
State Implementation and Classification
Approved Date
13/07/2016
Field of Education
080501 - Sales
Original Release Date
13/07/2016
Nominal Hours
30
Description
This unit describes the performance outcomes required to maintain a customer database, monitor existing customer service processes and operations, and identify opportunities to value add to customer experiences in an automotive workplace.It applies to those working in the automotive vehicle or component sales and service environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain customer database
  • 1.1 Information relating to new customers is uploaded regularly to database according to workplace procedures
  • 1.2 Information relating to existing customers is regularly updated to maintain relevance and currency of database
  • 1.3 Information relating to customers and their sales and service history is accessed and analysed
2. Determine customer value-adding opportunities
  • 2.1 Customer needs and value-adding opportunities are regularly monitored via information accessible on the company database and through informal channels
  • 2.2 Current automotive products and services are assessed against customer needs
  • 2.3 Trends in customer service needs and value-adding opportunities are documented and reported to supervisor
3. Contribute to workplace business operations
  • 3.1 Customer service operations are reviewed with supervisor to check alignment with current customer service requirements
  • 3.2 Recommendations for changes to customer service operations are made following consultation with supervisor
No information
No information
Replaces
State Code National Code Title Type
WF005 AURACA3003 Build customer relations Unit of competency
Replaced By
State Code National Code Title Type
OCK56 AURACA103 Build customer relations in an automotive workplace Unit of competency