Unit of competency Outline
Date retreived
23/07/2026 12:31 AM AWST
23/07/2026 12:31 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Develop workplace policy and procedures
Develop workplace policy and procedures
Unit of competency
National Code
TLIP5037A
TLIP5037A
State Code
WI842
WI842
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/03/2014
Field of Education
061301 - Occupational Health And Safety
Original Release Date
21/03/2014
Nominal Hours
45
Description
This unit describes the performance outcomes, skills and knowledge required to develop and implement a workplace policy, including the modification of the policy to suit changed circumstances.This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS)/workplace health and safety (WHS) guidelines.While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.
Notes
Elements and Performance Criteria
1 Develop workplace policy
- 1.1 Workplace policy requirements are identified
- 1.2 Information is gathered from a range of sources to plan and develop policy
- 1.3 Stakeholders are identified and consulted as a key component of the policy development process
- 1.4 Policy option recommendations are made based on likely effectiveness, timeframes and cost
- 1.5 Identified workplace policy requirements are reflected in policy developed
- 1.6 Appropriate methods of implementation are agreed
2 Communicate workplace policy
- 2.1 Workplace policy and expected outcomes are promoted to key stakeholders
- 2.2 Expected outcomes, activities to be undertaken and assigned responsibilities are communicated with those involved in implementing the policy
3 Implement workplace policy
- 3.1 Workplace policy implementation procedures are developed and communicated to stakeholders
- 3.2 Strategies for continuous improvement are implemented
- 3.3 Responsibility to use recording systems for tracking continuous improvement is established and assigned
4 Review workplace policy implementation
- 4.1 Outcomes are documented and feedback is provided to key personnel and stakeholders
- 4.2 Outcomes of policy implementation are investigated
- 4.3 Records to identify trends that may require remedial action are monitored and used to promote continuous improvement of performance
- 4.4 Policy and or procedures are modified as required to ensure improvements are made
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Workplace policy requirements may include:
client requirements
codes of practice
community issues
legislative or regulatory requirements
organisational requirements
supplier requirements
Sources may include:
organisational specifications
regulatory or legislative sources
relevant personnel
Stakeholders may include:
clients
employees of the organisation
government
local community
other organisations
regulators
specialists from outside the organisation with particular technical expertise
suppliers
Workplace policy requirements may include:
client requirements
codes of practice
community issues
legislative or regulatory requirements
organisational requirements
supplier requirements
Sources may include:
organisational specifications
regulatory or legislative sources
relevant personnel
Stakeholders may include:
clients
employees of the organisation
government
local community
other organisations
regulators
specialists from outside the organisation with particular technical expertise
suppliers
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
involvement as a key person in planning, developing and implementing organisational policy that complies with legislative requirements
implementing strategy, as part of the policy, that has been devised, implemented and reviewed
communicating with stakeholders to discuss possible approaches to policy development and implementation, and contributing to the resolution of disputes among stakeholders
reviewing and improving policies by identifying improvements and benchmarking against industry best practice, and attempting new approaches over time.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to relevant legislation/standards/guidelines
access to a range of workplace documentation and personnel, information and resources (such as compliance obligations, organisational plans, work responsibilities)
access to reports from other parties involved in developing and implementing policy
evidence is collected over time, involving both formative and summative assessment
evidence is relevant to the particular workplace role, including work area, equipment, systems, and documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
response to case studies
review of policy developed and procedural documentation outlining the approach taken
review of implementation strategy, plans and work plans
analysis of methods used to involve stakeholders in policy development, implementation and review
analysis of inefficiencies or opportunities for improvements identified in the workplace
observation over time in relation to review of work area relating to policy and procedures being developed.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
involvement as a key person in planning, developing and implementing organisational policy that complies with legislative requirements
implementing strategy, as part of the policy, that has been devised, implemented and reviewed
communicating with stakeholders to discuss possible approaches to policy development and implementation, and contributing to the resolution of disputes among stakeholders
reviewing and improving policies by identifying improvements and benchmarking against industry best practice, and attempting new approaches over time.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to relevant legislation/standards/guidelines
access to a range of workplace documentation and personnel, information and resources (such as compliance obligations, organisational plans, work responsibilities)
access to reports from other parties involved in developing and implementing policy
evidence is collected over time, involving both formative and summative assessment
evidence is relevant to the particular workplace role, including work area, equipment, systems, and documentation.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
response to case studies
review of policy developed and procedural documentation outlining the approach taken
review of implementation strategy, plans and work plans
analysis of methods used to involve stakeholders in policy development, implementation and review
analysis of inefficiencies or opportunities for improvements identified in the workplace
observation over time in relation to review of work area relating to policy and procedures being developed.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL28 | TLIP5037 | Develop workplace policy and procedures | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J808 | TLI50713 | Diploma of Bus and Coach Operations | Qualification |
| AYY9 | HLT45015 | Certificate IV in Dental Assisting | Qualification |