Unit of competency Outline
Date retreived
23/07/2026 3:41 AM AWST
23/07/2026 3:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Undertake routine maintenance of the telecommunications network
Undertake routine maintenance of the telecommunications network
Unit of competency
National Code
ICTTEN4086A
ICTTEN4086A
State Code
D3462
D3462
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031307 - Communications Technologies
Original Release Date
12/06/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to undertake routine maintenance of the telecommunications network. This planned maintenance ensures that network equipment is regularly serviced and is operating correctly, so that minor faults and potential problems are corrected before they develop into major defects and disruption to the network.Licensing, legislative, regulatory and certification requirements apply to working at heights, confined spaces, crane operation, rigging, driving and other operations involved in this unit. Users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Plan routine maintenance
- 1.1. Obtain relevant legislation, codes, regulations and standards for the given work
- 1.2. Determine the network elements requiring maintenance and the maintenance details from the manufacturer's equipment manual
- 1.3. Notify the network operations centre (NOC) of the proposed maintenance schedule and maintenance details to minimise disruption to the network
- 1.4. Assess the potential impact of the proposed maintenance on customers and network and plan for possible outage or deferral of maintenance
- 1.5. Obtain necessary tools, test equipmentand resources to undertake the maintenance
- 1.6. Produce a schedule of the planned routine maintenance
- 1.7. Negotiate schedules and access with the customer where equipment to be maintained is located on customer premises
- 1.8. Ascertain and record network stability to determine network performance
2. Undertake planned maintenance
- 2.1. Conduct routine maintenance tasks following occupational health and safety (OHS) and environmental requirements and record results
- 2.2. Escalate unresolved faults according to established enterprise procedure
- 2.3. Test the network equipment for required performance following routine maintenance
- 2.4. Check operation of associated network equipment to ensure that the maintenance did not generate other faults or alarms
3. Report on routine maintenance and document results
- 3.1. Notify all relevant parties of the results of the routine maintenance
- 3.2. Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance
- 3.3. Complete administrative tasks and recommend any changes as required by the enterprise quality assurancesystem
- 3.4. Notify NOC of job completion and obtain sign off
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
appropriate licences:
cable
electrical
elevated work platform (EWP)
rigger
AS/ACIF standards and codes
Australian building codes and regulations
Australian and New Zealand standards
cabling security codes and regulations
Environmental Protection Acts
fire regulations
noise abatement and heritage legislation
OHS
relevant international standards
Trade Practices Act.
Network elements may include:
cellular base station
gateway
optical add drop multiplexer
private automatic branch exchange (PABX)
router
synchronous digital hierarchy (SDH) multiplexer
server
switch.
Maintenance may include:
corrective maintenance
remote maintenance
routine maintenance.
Network operations centre (NOC) may include:
coordinating repairs or changes to the network
escalation
monitoring:
network alarms
optical fibre cuts
power failures
performing diagnostic tests
troubleshooting.
Maintenance schedule may be:
details from service level agreement (SLA)
frequency:
monthly
quarterly
procedures
responsibilities and commitment
timings.
Potential impact may include:
customer impact:
disruption of service to residential customers
intermittent performance
loss of service and revenue to an enterprise customer
network impact:
call drop out
congestion
excessive latency
limited coverage
poor grade of service (GoS)
poor signal quality
routing problems
transmission loss.
Outage may include:
loss of service to customers due to a network fault or upgrade
planned in the case of network upgrades
unplanned in relation to faults.
Tools, test equipment and resources may include:
resources:
elevated work platform hire
licensed cabler
licensed electrician
licensed rigger
optical fibre specialist
test equipment:
communication system analyser
lap top computer
microwave link analyser
multimeter
optical fibre power meter
optical time domain reflectometer (OTDR)
oscilloscope
RF microwave test set
RF power meter
RF sweep tester
spectrum analyser
SWR meter
transmission measuring set
tools:
anti-static wrist strap
PC board or subrack removal tool
pliers
power drill
screwdrivers
sockets
soldering iron
spanners.
Network stability may include:
reliability of the network over time
reliability of the network under varying load conditions
reliability of the network under varying traffic conditions.
OHS and environmental requirements may relate to:
decommissioning and isolating work ite and lines prior to commencement
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
safety barriers
safety equipment
warning signs and tapes
environmental considerations
clean-up
noise and dust
stormwater protection
waste management.
Results may include:
calibration date
lubrication date
meter readings
replacement of air filter date
visual inspection findings:
electrical cables
electrical connectors
failed indicator lights and alarms.
Escalate may include:
requesting action from:
expert staff
network specialist
NOC
vendor.
Enterprise procedure may include:
clearing faults
implementing maintenance
installation
reporting.
Test may include:
bandwidth
bit error ratio (BER)
blocking
call rate
congestion
distortion
drop out rate
equipment self diagnostics
functionality
interference
latency
packet loss rate
ping
protocol analysis
quality of service (QoS)
recovery rate
redundancy
return loss
signal level
switching tests
testing functionality of:
individual equipment
system
uploads and downloads rate.
Relevant parties may include:
customer
design engineer
NOC
project manager
supervisor.
Administrative tasks may include:
checking and amending labelling of equipment
completing test sheets according to specification
completion and submission of job orders
following quality control procedures
handing over installation briefs and equipment manuals to operational staff
recording test results
updating databases
updating design specifications and returning them to design area.
Quality assurance system may include:
analysing logs
correction of legacy problems
documenting logs
ongoing improvements
reporting on installation
reporting on maintenance activities.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
appropriate licences:
cable
electrical
elevated work platform (EWP)
rigger
AS/ACIF standards and codes
Australian building codes and regulations
Australian and New Zealand standards
cabling security codes and regulations
Environmental Protection Acts
fire regulations
noise abatement and heritage legislation
OHS
relevant international standards
Trade Practices Act.
Network elements may include:
cellular base station
gateway
optical add drop multiplexer
private automatic branch exchange (PABX)
router
synchronous digital hierarchy (SDH) multiplexer
server
switch.
Maintenance may include:
corrective maintenance
remote maintenance
routine maintenance.
Network operations centre (NOC) may include:
coordinating repairs or changes to the network
escalation
monitoring:
network alarms
optical fibre cuts
power failures
performing diagnostic tests
troubleshooting.
Maintenance schedule may be:
details from service level agreement (SLA)
frequency:
monthly
quarterly
procedures
responsibilities and commitment
timings.
Potential impact may include:
customer impact:
disruption of service to residential customers
intermittent performance
loss of service and revenue to an enterprise customer
network impact:
call drop out
congestion
excessive latency
limited coverage
poor grade of service (GoS)
poor signal quality
routing problems
transmission loss.
Outage may include:
loss of service to customers due to a network fault or upgrade
planned in the case of network upgrades
unplanned in relation to faults.
Tools, test equipment and resources may include:
resources:
elevated work platform hire
licensed cabler
licensed electrician
licensed rigger
optical fibre specialist
test equipment:
communication system analyser
lap top computer
microwave link analyser
multimeter
optical fibre power meter
optical time domain reflectometer (OTDR)
oscilloscope
RF microwave test set
RF power meter
RF sweep tester
spectrum analyser
SWR meter
transmission measuring set
tools:
anti-static wrist strap
PC board or subrack removal tool
pliers
power drill
screwdrivers
sockets
soldering iron
spanners.
Network stability may include:
reliability of the network over time
reliability of the network under varying load conditions
reliability of the network under varying traffic conditions.
OHS and environmental requirements may relate to:
decommissioning and isolating work ite and lines prior to commencement
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
safety barriers
safety equipment
warning signs and tapes
environmental considerations
clean-up
noise and dust
stormwater protection
waste management.
Results may include:
calibration date
lubrication date
meter readings
replacement of air filter date
visual inspection findings:
electrical cables
electrical connectors
failed indicator lights and alarms.
Escalate may include:
requesting action from:
expert staff
network specialist
NOC
vendor.
Enterprise procedure may include:
clearing faults
implementing maintenance
installation
reporting.
Test may include:
bandwidth
bit error ratio (BER)
blocking
call rate
congestion
distortion
drop out rate
equipment self diagnostics
functionality
interference
latency
packet loss rate
ping
protocol analysis
quality of service (QoS)
recovery rate
redundancy
return loss
signal level
switching tests
testing functionality of:
individual equipment
system
uploads and downloads rate.
Relevant parties may include:
customer
design engineer
NOC
project manager
supervisor.
Administrative tasks may include:
checking and amending labelling of equipment
completing test sheets according to specification
completion and submission of job orders
following quality control procedures
handing over installation briefs and equipment manuals to operational staff
recording test results
updating databases
updating design specifications and returning them to design area.
Quality assurance system may include:
analysing logs
correction of legacy problems
documenting logs
ongoing improvements
reporting on installation
reporting on maintenance activities.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan a detailed routine maintenance schedule
conduct and record routine maintenance activities procedures and techniques
test network equipment complying with site risk control, OHS, environmental, quality and communication requirements.
Context of and specific resources for assessment
Assessment must ensure:
sites on which routine maintenance may be conducted
use of maintenance tools and test instruments currently used in industry
relevant regulatory and equipment documentation that impacts on maintenance activities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out routine maintenance activities
review of maintenance reports completed by the candidate for different sites and equipment
oral or written questioning to assess knowledge of maintenance procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplaces and job role is recommended, for example:
ICTTEN4081A Locate, diagnose and rectify faults.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
plan a detailed routine maintenance schedule
conduct and record routine maintenance activities procedures and techniques
test network equipment complying with site risk control, OHS, environmental, quality and communication requirements.
Context of and specific resources for assessment
Assessment must ensure:
sites on which routine maintenance may be conducted
use of maintenance tools and test instruments currently used in industry
relevant regulatory and equipment documentation that impacts on maintenance activities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate carrying out routine maintenance activities
review of maintenance reports completed by the candidate for different sites and equipment
oral or written questioning to assess knowledge of maintenance procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplaces and job role is recommended, for example:
ICTTEN4081A Locate, diagnose and rectify faults.
Aboriginal people and other people from a non-English speaking background may have second language issues.
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD37 | ICTTEN412 | Undertake routine maintenance of the telecommunications network | Unit of competency |
