Unit of competency Outline

Date retreived
22/07/2026 3:56 AM AWST

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Communicate with other people

Communicate with other people

Unit of competency
National Code
MSL913003
State Code
OAC30
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
20/07/2018
View on TGA
State Implementation and Classification
Approved Date
29/11/2018
Field of Education
120505 - Work Practices Programmes
Original Release Date
29/11/2018
Nominal Hours
20
Description
This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.No licensing or certification requirements exist at the time of publication. However, regulations and/or external accreditation requirements for laboratory operations exist, so local requirements should be checked. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Notes
Elements and Performance Criteria
1 Receive and act upon instructions
  • 1.1 Listen to instructions and respond appropriately
  • 1.2 Clarify instructions to ensure understanding of the task
2 Receive and convey messages
  • 2.1 Receive verbal and written messages and respond appropriately
  • 2.2 Record and convey information so that messages are understood
3 Demonstrate appropriate interpersonal skills
  • 3.1 Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
  • 3.2 Demonstrate effective interpersonal skills during everyday interactions
4 Provide appropriate information
  • 4.1 Deal with inquiries in accordance with workplace customer service requirements
  • 4.2 Establish details of inquiry by questioning and summarising
  • 4.3 Access and provide relevant information that meets own authorisation and confidentiality requirements
  • 4.4 Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
  • 4.5 Complete all workplace documents legibly and accurately in accordance with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
AWO69 MSL913001 Communicate with other people Unit of competency
State Code National Code Title Type
BDV6 MSL30118 Certificate III in Laboratory Skills Qualification
BDV5 MSL20118 Certificate II in Sampling and Measurement Qualification