Unit of competency Outline

Date retreived
21/07/2026 11:19 PM AWST

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Communicate with other people

Communicate with other people

Unit of competency
National Code
MSL913001
State Code
AWO69
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/03/2016
View on TGA
State Implementation and Classification
Approved Date
16/08/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/08/2016
Nominal Hours
20
Description
This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.This unit of competency is applicable to laboratory assistants and instrument operators working in all industry sectors.While no specific licensing or certification requirements apply to this unit at the time of publication, laboratory operations are governed by relevant legislation, regulations and/or external accreditation requirements. Local requirements should be checked.
Notes
Elements and Performance Criteria
1 Receive and act upon instructions
  • 1.1 Listen attentively to instructions and respond appropriately
  • 1.2 Clarify instructions to ensure a complete understanding of the task
2 Receive and convey messages
  • 2.1 Receive verbal and written messages and respond appropriately
  • 2.2 Record and convey information so that messages are understood
3 Demonstrate appropriate interpersonal skills
  • 3.1 Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
  • 3.2 Demonstrate effective interpersonal skills during everyday interactions
4 Provide appropriate information
  • 4.1 Deal with inquiries in accordance with workplace customer service requirements
  • 4.2 Establish details of inquiry by questioning and summarising
  • 4.3 Access and provide relevant information that meets own authorisation and confidentiality requirements
  • 4.4 Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
  • 4.5 Complete all workplace documents legibly and accurately in accordance with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
WA660 MSL913001A Communicate with other people Unit of competency
Replaced By
State Code National Code Title Type
OAC30 MSL913003 Communicate with other people Unit of competency