Elements and Performance Criteria

Resource needs will include:
Staff and physical equipment/materials required to promote the organisation effectively

Promotional materials will include:
Activities such as workshops/forums/presentations/information displays
Articles or advertisements in local or national media
Information about the funding program and organisational eligibility criteria

Appropriate people will include:
Clients
Colleagues
Funding bodies
Other related service providers as appropriate
Other key stakeholders
Community health workers

Feedback mechanisms may include:
Surveying clients by questionnaire, informal discussion and/or focus groups

The contexts for managing training include:
As a manager of a training and development unit/branch/section
As a manger of a work area/unit/program

Managing training will be carried out within requirements established by:
Organisational mission, direction, policies
Relevant human resource management policies and procedures
State and commonwealth legislation
Organisational policies and procedures
Relevant program standards
Adult learning principles and education policy
Training and development principles
Resourcing arrangements
Competency based training principles and practices
Relevant professional bodies

Critical aspects of assessment:
Effectively promotes the organisation using appropriate strategies

Essential knowledge
Knowledge of the users and potential users of the service considering cultural backgrounds, social circumstances, range of abilities and disabilities
Factors which lead to a client being eligible and having priority for service
Factors which might hinder access to service
Funding program guidelines
Organisational guidelines for service
Marketing/promotional techniques appropriate to the client group and community
Range of local community services and health agencies

Essential skills:
Research
Marketing/promotion
Communication
Networking
Research
Budgeting
Report writing
Evaluation
Presentations
Negotiation

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace eg. Promotional material developed, written strategies for targeting audience etc.
It is recommended that assessment take place on more than one occasion to ensure that all aspects of promotion are assessed ie design, monitor and evaluate promotional strategy

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.

Critical aspects of assessment:
Develops systems for planning, delivering and monitoring training
Manages budget processes
Applies current trends and practices in training
Applies legislative requirements

Essential knowledge:
Principles and practices of human resource development
Organisational strategic directions and objectives
National policy and principles related to training
Strategic and financial planning models/principles

Essential skills:
Report and submission preparation
Financial analysis and planning
Application of information technology

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace
Assessment may take place on one occasion but must include all aspects of managing training

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.