Unit of competency Outline

Date retreived
22/07/2026 11:51 PM AWST

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Work effectively with forced migrants

Work effectively with forced migrants

Unit of competency
National Code
CHCSW401A
State Code
D2725
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
21/07/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to work with and for refugees within an ethical, social, political and economic context
Notes
Elements and Performance Criteria
1. Develop a professional rapport with people who are forced migrants
  • 1.1 Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards
  • 1.2 Communicate with clients in a manner that builds trust as a basis for establishing a trusting and respectful relationship
  • 1.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
  • 1.4 Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients
  • 1.5 Recognise the communication needs of clients who are newly arrived, traumatised and confused
  • 1.6 Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed
  • 1.7 Work effectively with interpreters where required
  • 1.8 Define and manage boundaries appropriately in the relationship
  • 1.9 Take appropriate measures to resolve conflict and interpersonal differences
2. Work within the context of the settlement services sector
  • 2.1 Apply an understanding of the role and scope of settlement services
  • 2.2 Ensure that work reflects the current and historical context of the sector
  • 2.3 Apply a knowledge of the current issues which may impact on own work or organisation
  • 2.4 Develop a basic knowledge of different frameworks that underpin work within the sector
  • 2.5 Ensure work reflects consideration of the social, political and economic context in which the sector operates
  • 2.6 Identify relevant stakeholders and their particular roles and responsibilities
  • 2.7 Collect and use the views of key stakeholders and representatives from relevant target groups when collecting information about the sector
  • 2.8. Maintain access to relevant, up-to-date information about policy, services and programs
  • 2.9 Develop and maintain links with workers with complementary roles in the provision of settlement services
3. Address issues associated people who are forced migrants
  • 3.1 Evaluate issues in relation to person's culture, family background and interest and modify approach appropriately
  • 3.2 Take into account the culture, religion, class, gender and experiences of the person in all actions and decisions
  • 3.3 Recognise trauma and refer to appropriate personnel or services
  • 3.4 Support clients to deal with loss and grief
  • 3.5 Support clients to deal with discrimination from both the mainstream community and from other ethnic groups
  • 3.6 Work with client to identify potential solutions to complex issues raised
4. Demonstrate commitment to the central philosophies of the settlement sector
  • 4.1 Demonstrate consideration and understanding of the underpinning values and philosophy of the sector in all work undertaken
  • 4.2 Demonstrate a commitment to access and equity principles in all work in the sector
  • 4.3 Encourage client participation in all aspects of service planning and support activities where appropriate
  • 4.4 Identify personal values and attitudes regarding forced migrants and take these into account when planning and implementing all work activities
5. Understand the process of acquisition of life skills
  • 5.1 Demonstrate an understanding of the role of settlement plans and how they are developed
  • 5.2. Demonstrate an understanding of the principles of teaching life skills to clients from diverse backgrounds in a respectful and effective way.
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Forced migrants include people with:
Refugee or special humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groups


Cultural sensitivities may include:
Recognition of the impact of forced migration on the person and the family
Recognition of the impact of one's own ethnicity, gender, class and religion will have on the client


Appropriate interpreter services may include:
Those that are sensitive to the client's ethnicity, gender and religion
Those that ensure that the client is able to understand the dialect spoken by the interpreter


The role and scope of settlement services may include:
Supporting migrants, in particular forced migrants, to adjust to their new life in Australia
Ensuring forced migrants are linked to relevant supports and services
Assisting forced migrants to understand the range of services available for them in Australia and the importance of utilising these services
Empowering forced migrants to advocate appropriately for themselves
Assisting forced migrants to feel secure and to regain their dignity and a sense of control over their lives
Assisting forced migrants to make appropriate links to others within their community and in the general community
Facilitating community development in forced migrant communities


Current issues may include:
Current issues in relation to international protection
Resettlement trends
Size and composition of Australia's migration program
Government settlement policy
The settlement service delivery framework
Community and social attitudes to migrants and refugees


Different frameworks may include:
Case management
Empowerment
Social action
Client-centred
Strengths-based
Rights based
Community development


Appropriate personnel or services may include:
Specialist counselling services
Torture and trauma services
Financial planners
Translators and interpreters
English teachers
Accommodation workers
Specialist workers within own organisation


Client needs and issues may include:
Initial orientation
Settlement advice
Access to secure and affordable accommodation
Linkages with appropriate services (including income support, health care, education, employment etc)
Financial planning support
Family support
Torture and trauma counselling
Language support and training
Educational and professional advice
Linkages with appropriate services (including income support, health care, education, employment etc) that address their specific needs


Potential solutions may include:
Basic settlement milestones met
Family members engaged in meaningful activity
Family functioning as cohesive unit
Entrants linked to their own community
Entrants acting as their own advocates
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment


Method of assessment
Assessment may include observation, questioning and evidence gathered from the workplace environment
Replaced By
State Code National Code Title Type
AVB36 CHCSET001 Work with forced migrants Unit of competency