Unit of competency Outline

Date retreived
23/07/2026 9:01 PM AWST

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Deliver recovery services

Deliver recovery services

Unit of competency
National Code
PUAEMR014
State Code
OAZ22
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
08/02/2021
View on TGA
State Implementation and Classification
Approved Date
26/02/2020
Field of Education
080313 - Public And Health Care Administration
Original Release Date
26/02/2020
Nominal Hours
25
Description
This unit of competency involves the skills and knowledge required to deliver administrative, technical and/or professional services in a recovery service. This is provided by individuals working within a recovery framework of existing emergency management legislation, regulations, plans and arrangements. It includes clarifying service delivery requirements, implementing an action plan for service delivery and delivering recovery services.The range of services provided will vary markedly with the scale and type of emergency and will address aspects of recovery in the social, built, economic and natural environments. Please note that the unit is not applicable to individuals performing management roles in the delivery of a recovery service.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Clarify service delivery requirements
  • 1.1 Nature of role is established within overall emergency recovery strategy and service delivery model
  • 1.2 Scope, limits and priorities for recovery services are clarified with entities
  • 1.3 Range of information to be collected during recovery service delivery is confirmed
  • 1.4 Communication is established with recovery services manager and other providers to ensure integration of delivery and collection of information
2 Implement action plan for service delivery
  • 2.1 Service delivery action plan is communicated to relevant entities
  • 2.2 Service delivery implications of potential short, medium and long term recovery issues are considered
  • 2.3 Contingencies to address likely recovery issues are communicated with entities
  • 2.4 Service delivery action plan is implemented in consultation with relevant entities
3 Deliver recovery services
  • 3.1 Team members are briefed and assigned tasks and roles consistent with their capability and capacity
  • 3.2 Services are delivered in accordance with the recovery framework
  • 3.3 Services are delivered in cooperation with other service providers to ensure seamless delivery
  • 3.4 Requests for services outside assigned scope are referred to appropriate service providers
  • 3.5 Established protocols and administration systems are used to track jobs and expenditure
  • 3.6 Confidentiality of information is maintained in accordance with organisational procedures
  • 3.7 Quality and progress of service delivery is monitored and adjusted within agreed scope
  • 3.8 Information about community needs, service level activity and suggested improvements to delivery is collected and reported to the recovery services manager
  • 3.9 Team members are debriefed
No information
No information
Replaces
State Code National Code Title Type
D5546 PUAEMR014A Deliver recovery services Unit of competency