Unit of competency Outline

Date retreived
23/07/2026 12:51 PM AWST

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Implement industrial relations procedures

Implement industrial relations procedures

Unit of competency
National Code
BSBWRK410A
State Code
D1045
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/03/2009
View on TGA
State Implementation and Classification
Approved Date
15/09/2014
Field of Education
080309 - Industrial Relations
Original Release Date
15/09/2014
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to work with industrial relations policies and procedures.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Communicate and implement organisation's industrial relations policies and procedures
  • 1.1. Source and disseminate relevant legislation, agreements, policies and procedures to all relevant persons and groups
  • 1.2. Implement agreements, policies and procedures in accordance with site, enterprise and statutory requirements
  • 1.3. Develop strategies to effectively communicate with relevant persons and groups on industrial relations matters
  • 1.4. Promote the organisation's industrial relations procedures to relevant persons and groups
  • 1.5. Represent the organisation appropriately in discussions with key stakeholders
2. Assist in minimising industrial relations conflict
  • 2.1. Monitor the implementation of industrial relations policies and procedures
  • 2.2. Process and report to management on potential industrial relations conflicts
  • 2.3. Prepare and forward documentation to management and other relevant parties about potential industrial relations conflicts
  • 2.4. Work in conjunction with managers to contain industrial relations conflicts
  • 2.5. Work with employees to resolve personal grievances and to prevent escalation of industrial relations conflicts
3. Enhance industrial relations
  • 3.1. Trial and implement strategies to monitor the implementation of the organisation's industrial relations policies and procedures
  • 3.2. Implement strategies to facilitate feedback on the industrial climate
  • 3.3. Implement strategies to strengthen relationships with relevant persons and groups
  • 3.4. Provide information and feedback to management on industrial relations
  • 3.5. Provide information and advice to relevant persons and groups
EEO, diversity, parental leave policies
employment contracts
enterprise agreements and workplace agreements
industrial awards, orders and decisions
industrial relations legislation
OHS policies and procedures
reasonable adjustments for workers with a disability

employee representatives
employer representatives
union representatives

award and enterprise agreements, and relevant industrial instruments
dispute settlement procedures
grievance mechanisms
relevant industry codes of practice
relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination
reporting channels and procedures

chief executive officer, Board and other senior managers
industrial relations/human resources manager
line managers

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

demonstrated experience in working with legislation, awards and agreements to provide written and verbal advice in industrial matters
knowledge of relevant legislation, codes of practice and national standards.

Context of and specific resources for assessment

Assessment must ensure:

access to a range of workplace documentation relating to current industrial matters.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios
assessment of written reports/examples of industrial conflict that has been resolved
demonstration of techniques
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of demonstrated techniques in providing advice about industrial matters
observation of performance in role plays
observation of presentations
oral or written questioning to assess knowledge of industrial relations legislations and current issues
review of documentation promoting the organisation's industrial relations procedures
review of documentation prepared about potential industrial relations conflicts.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Certificate IV in Human Resources.

Replaces
State Code National Code Title Type
C7098 BSBUN409A Appear before tribunals and represent members Unit of competency
C7097 BSBUN408A Prepare cases for the union Unit of competency
Replaced By
State Code National Code Title Type
WG109 BSBWRK411A Support employee and industrial relations procedures Unit of competency