Unit of competency Outline

Date retreived
22/07/2026 6:19 AM AWST

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Manage employee relations

Manage employee relations

Unit of competency
National Code
BSBWRK510
State Code
AUJ86
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080303 - Human Resource Management
Original Release Date
15/09/2015
Nominal Hours
60
Description
This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations. It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop employee and industrial relations policies and plans
  • 1.1 Analyse strategic plans and operational plans to determine long term employee relations
  • 1.2 Analyse existing employee relations performance in relation to workforce objectives
  • 1.3 Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements
  • 1.4 Work with the management team to develop industrial relations policies and plans
  • 1.5 Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies
2. Implement employee relations policies and plans
  • 2.1 Develop an implementation plan and a contingency plan for the employee relations policies and strategies
  • 2.2 Make arrangements for training and development for identified needs to support the employee relations plan
  • 2.3 Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan
  • 2.4 Ensure procedures for addressing grievances and conflict are properly documented
  • 2.5 Communicate key issues about procedures for addressing grievances and conflict to stakeholders
  • 2.6 Review employee relations policies and plans to establish whether they are meeting their intended outcomes
3. Manage negotiations to resolve conflict
  • 3.1 Train individuals in conflict-management techniques and procedures
  • 3.2 Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements
  • 3.3 Check documentation and other information sources to clarify issues in dispute
  • 3.4 Obtain expert or specialist advice and/or refer to precedents, if required
  • 3.5 Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
  • 3.6 Advocate the organisation’s position in negotiation to obtain agreement
  • 3.7 Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction
  • 3.8 Implement agreements
  • 3.9 Take remedial action where groups or individuals fail to abide by agreements
No information
No information
Replaces
State Code National Code Title Type
WG110 BSBWRK510A Manage employee relations Unit of competency
Replaced By
State Code National Code Title Type
OAE72 BSBWRK520 Manage employee relations Unit of competency