Unit of competency Outline

Date retreived
23/07/2026 11:23 AM AWST

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Work in a socially diverse environment

Work in a socially diverse environment

Unit of competency
National Code
FBPPPL2002
State Code
ODK97
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
09/09/2021
View on TGA
State Implementation and Classification
Approved Date
23/11/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
23/11/2021
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to interact effectively with people in a socially diverse workplace environment.This unit applies to individuals who facilitate communication with customers and colleagues from backgrounds that are different to one's own, and who allow for cultural considerations when identifying issues that may cause misunderstandings in the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Communicate with people from a background different to one's own
  • 1.1 Identify responsibilities according to the principles of anti-discrimination legislation
  • 1.2 Treat people from all social and cultural groups with respect and sensitivity
  • 1.3 Use verbal and non-verbal communication that takes into account social and cultural differences
  • 1.4 Make efforts to communicate through use of gestures or simple words where language barriers exist
  • 1.5 Seek assistance from colleagues, specialist resources or outside organisations when cultural considerations could be affecting workplace communication
2. Respond to cross-cultural misunderstandings
  • 2.1 Identify issues that may cause conflict or misunderstanding in the workplace
  • 2.2 Consider possible cultural and social differences when difficulties or misunderstandings occur
  • 2.3 Address difficulties with appropriate personnel in the workplace and seek assistance to facilitate understanding where required
  • 2.4 Make efforts to resolve misunderstandings, taking into account cultural and social considerations
  • 2.5 Refer issues and problems that cannot be resolved to appropriate personnel for follow up
No information
No information
Replaces
State Code National Code Title Type
OAN95 FBPOPR2073 Work in a socially diverse environment Unit of competency