Unit of competency Outline
Date retreived
23/07/2026 2:32 AM AWST
23/07/2026 2:32 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Conduct workplace communication
Conduct workplace communication
Unit of competency
National Code
CPCCCM1014A
CPCCCM1014A
State Code
D7349
D7349
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
20/06/2014
Nominal Hours
16
Description
This unit of competency specifies the outcomes required to communicate effectively with other workers in a construction workplace environment. It includes gathering, conveying and receiving information through verbal and written forms of communication.
Notes
Elements and Performance Criteria
1. Gather, convey and receive information.
- 1.1. Verbal and written instructions are gathered, received and responded to with correct actions.
- 1.2. Instructions are conveyed accurately.
- 1.3. Work signage interpretation and other safety (OHS) requirements are responded to with correct action.
- 1.4. Information is conveyed in English, and the information is interpreted and message confirmed.
- 1.5. Questions are used to gain additional information and to clarify understanding, using appropriate communication transfer techniques.
2. Carry out face-to-face routine communication.
- 2.1. Routine instructions and messages are received and followed.
- 2.2. Workplace procedures are carried out to company requirements in communication with others.
- 2.3. Information from a range of sources is accessed and interpreted using a variety of communication modes.
- 2.4. Information is selected and sequenced correctly.
- 2.5. Verbal and written reporting is completed where required.
3. Apply visual communication.
- 3.1. Visual communication is used that follows accepted industry practice or social conventions.
- 3.2. Attention of communicating parties is obtained, confirmed and/or acknowledged.
- 3.3. Intention of the visual communication is clarified and confirmed at each step.
- 3.4. Visual communication that is unclear or ambiguous is questioned or visually cancelled.
- 3.5. Instances of unclear visual communication are followed up to avoid repeated problems.
4. Participate in simple on-site meeting processes.
- 4.1. Correct process for on site meetings is identified and followed to predetermined or agreed procedures.
- 4.2. Responses are sought and provided to others in the group.
- 4.3. Constructive contributions are made.
- 4.4. Goals or outcomes are identified and/or recorded.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Signage interpretation includes:
directional signs
facility or location signs and hazards
site safety signs
traffic signs.
Safety (OHS) is to be in accordance with state or territory legislation and regulations, organisational safety policies and procedures, and project safety plan and may include:
handling of materials
hazard control
hazardous materials and substances
organisational first aid
personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices
use of firefighting equipment
use of tools and equipment
workplace environment and safety.
Information includes:
diagrams or sketches
instructions issued by authorised organisational or external personnel
manufacturer specifications and instructions, where specified
MSDS
memos
regulatory and legislative requirements
relevant Australian standards
safe work procedures or equivalent
signage
verbal, written and graphical instructions
work bulletins
work schedules, plans and specifications.
Interpretation of information includes:
bulletins
checklists
company procedures and regulations
delivery dockets
emergency procedures
induction procedures
industrial agreements
instructions
job safety analysis (JSA) and safe work method statements
maps
MSDS
OHS requirements
quality requirements
work schedules
workplace policies.
Communication transfer includes use of telephones (including mobile) and written communication, and includes:
email
facsimile
internet
two-way radios.
Communication with others includes:
contractors
co-workers
supervisors
the public
trainers.
Communication modes includes:
active listening
group interaction
interpreting signage
meetings
questioning
verbal and written.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Signage interpretation includes:
directional signs
facility or location signs and hazards
site safety signs
traffic signs.
Safety (OHS) is to be in accordance with state or territory legislation and regulations, organisational safety policies and procedures, and project safety plan and may include:
handling of materials
hazard control
hazardous materials and substances
organisational first aid
personal protective clothing and equipment prescribed under legislation, regulations and workplace policies and practices
use of firefighting equipment
use of tools and equipment
workplace environment and safety.
Information includes:
diagrams or sketches
instructions issued by authorised organisational or external personnel
manufacturer specifications and instructions, where specified
MSDS
memos
regulatory and legislative requirements
relevant Australian standards
safe work procedures or equivalent
signage
verbal, written and graphical instructions
work bulletins
work schedules, plans and specifications.
Interpretation of information includes:
bulletins
checklists
company procedures and regulations
delivery dockets
emergency procedures
induction procedures
industrial agreements
instructions
job safety analysis (JSA) and safe work method statements
maps
MSDS
OHS requirements
quality requirements
work schedules
workplace policies.
Communication transfer includes use of telephones (including mobile) and written communication, and includes:
facsimile
internet
two-way radios.
Communication with others includes:
contractors
co-workers
supervisors
the public
trainers.
Communication modes includes:
active listening
group interaction
interpreting signage
meetings
questioning
verbal and written.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate construction workplace conditions, materials, activities, responsibilities and procedures.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
locate, interpret and apply relevant information
comply with site safety plan, OHS regulations and state and territory legislation applicable to workplace operations
comply with organisational policies and procedures, including quality requirements
safely and effectively use communication equipment
communicate and work effectively and safely with others
interpret all signage accurately
complete tasks successfully following instruction
convey pieces of information to other workers accurately
fill out workplace documents accurately
frame questions at an on-site meeting in a range of contexts or occasions over time.
Context of and specific resources for assessment
This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.
Assessment of essential underpinning knowledge will usually be conducted in an off-site context.
Assessment is to comply with relevant regulatory or Australian standards' requirements.
Resource implications for assessment include:
an induction procedure and requirement
realistic tasks or simulated tasks covering the mandatory task requirements
relevant specifications and work instructions
tools and equipment appropriate to applying safe work practices
support materials appropriate to activity
workplace instructions relating to safe work practices and addressing hazards and emergencies
material safety data sheets
research resources, including industry related systems information.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed in the workplace or a close simulation of the workplace environment, provided that simulated or project-based assessment techniques fully replicate construction workplace conditions, materials, activities, responsibilities and procedures.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
locate, interpret and apply relevant information
comply with site safety plan, OHS regulations and state and territory legislation applicable to workplace operations
comply with organisational policies and procedures, including quality requirements
safely and effectively use communication equipment
communicate and work effectively and safely with others
interpret all signage accurately
complete tasks successfully following instruction
convey pieces of information to other workers accurately
fill out workplace documents accurately
frame questions at an on-site meeting in a range of contexts or occasions over time.
Context of and specific resources for assessment
This competency is to be assessed using standard and authorised work practices, safety requirements and environmental constraints.
Assessment of essential underpinning knowledge will usually be conducted in an off-site context.
Assessment is to comply with relevant regulatory or Australian standards' requirements.
Resource implications for assessment include:
an induction procedure and requirement
realistic tasks or simulated tasks covering the mandatory task requirements
relevant specifications and work instructions
tools and equipment appropriate to applying safe work practices
support materials appropriate to activity
workplace instructions relating to safe work practices and addressing hazards and emergencies
material safety data sheets
research resources, including industry related systems information.
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Construction, Plumbing and Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Validity and sufficiency of evidence requires that:
competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace
where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice, with a decision on competency only taken at the point when the assessor has complete confidence in the person's demonstrated ability and applied knowledge
all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties, such as existing supervisors, team leaders or specialist training staff.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W9366 | CPCCCM1004A | Conduct workplace communication | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAP42 | CPCCCM1014 | Conduct workplace communication | Unit of competency |