Elements and Performance Criteria

Methods include written and verbal communication
Defined areas for specific tasks may include:
lunchrooms
work areas for specific tasks (paint, electrical, transmission, wheel alignment)
warehouse areas
office/administration areas
workshop bays
Waste may include:
materials
products
parts
consumables
Corrective action to breaches of dress and grooming standards may include individual or group staff counselling, notices or memos
Standard clothing may include:
overalls
shirts
jacket
trousers
work safety or waterproof footwear
ear plugs/muffs
safety goggles
other personal protection equipment

This unit of competence applies to the following and should be contextualised to the qualification to which it is being applied:
RS&R

Enterprise operating procedures
Product manufacturer/component supplier specifications
Customer requirements
Industry/workplace codes of practice

State/Territory industry OH&S legislation
Award provisions

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

maintaining staff dress and grooming standards, maintaining the physical appearance of the workplace, implementing waste disposal processes and promoting business products and services

Underpinning knowledge
OH&S requirements within the State/Territory of operation
Industry and enterprise standards and requirements regarding physical appearance of the workplace, dress and grooming
Industry and enterprise standards regarding waste disposal processes
Enterprise standards regarding promotion of services and products
Environmental Protection Authority regulations and guidelines
Advertising codes and requirements for ethical advertising practices
Legal obligations and requirements

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related to enterprise expectations
(Level 1)

Communicate ideas and information
Communicate ideas and information to ensure staff are advised of enterprise requirements
(Level 2)

Plan and organise activities
Plan and organise activities for waste disposal processes
(Level 2)

Work with others and in a team
Work with others and in a team by using a team approach to maintain workplace appearance
(Level 2)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to budgets associated with sales campaigns
(Level 1)

Solve problems
Establish diagnostic processes to resolve environmental issues
(Level 2)

Use technology
Use the workplace technology related to promote products and services
(Level 1)

Context of, and specific resources for assessment
The underpinning knowledge and skills may be assessed on or off the job.
The assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable
The prescribed outcome must be able to be achieved without direct supervision

Method of assessment

Practical assessments:

address staff breaches of dress and grooming standards
complete Environmental Protection Authority paperwork
maintain the physical appearance of the worksite
maintain enterprise dress and grooming standard
implement waste disposal processes
promote products and services provided by the business

Specific resource requirements for this unit

The following should be made available:

a workplace or simulated workplace
enterprise or equivalent policy and procedures
enterprise stationery, forms/business documents
a qualified workplace assessor