Qualification Outline

Date retreived
22/07/2026 8:57 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Automotive Sales

Certificate II in Automotive Sales

Qualification
National Code:
AUR21105
State Code:
W209
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0805 - Sales And Marketing
Original TGA Release Date
20/12/2011
Approved Date
07/02/2006
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
407
Duration
2 Semesters
Current Release Number
2.00
Current Release Date
20/12/2011
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 20/12/2011 Current Approved
Description

This qualification covers the skills and knowledge required to perform sales-related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job roles/employment outcomes
The Certificate II in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who perform general sales and marketing functions in an automotive retail, service or repair business.

Employment outcomes targeted by this qualification include:
sales assistant
customer relations officer
spare parts salesperson
service station attendant.

Application
This qualification is suitable for an Australian Apprenticeship pathway.

Schedule
Packaging Rules
To be awarded the Certificate II in Automotive Sales, competency must be achieved in eighteen (18) units of competency.
- seven (7) core units of competency
- eleven (11) elective units of competency, as specified below.
- a minimum of eight (8) elective units of competency from Group A
- a maximum of three (3) elective units of competency from Group B, drawn from any combination of:
- units not already chosen from Group A
- relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications
- a maximum of two (2) units may be selected from units aligned to Certificate III qualifications.

Note: where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.
1. Core Units

All seven (7) units must be completed.

State Code National Code Title Hours Type
W5256 AURC272003A Apply environmental regulations and best practice in a workplace or business 20 Unit of competency
W2828 AURC270103A Apply safe working practices 20 Unit of competency
W2831 AURC270789A Communicate effectively in the workplace 20 Unit of competency
D0651 BSBCUS201A Deliver a service to customers 40 Unit of competency
W2829 AURC270421A Establish relations with customers 20 Unit of competency
W2964 AURS241769A Sell product(s) 20 Unit of competency
W2830 AURC270688A Work effectively with others 20 Unit of competency
2. Group A Elective Units

A minimum of eight (8) units to be completed from Group A.
Please refer to the Training Package for the full details of available units.

State Code National Code Title Hours Type
WW296 AURS241803A Apply legal requirements relating to product sales 20 Unit of competency
W2962 AURS241303A Apply sales procedures 16 Unit of competency
W2827 AURC261314A Contribute to quality work outcomes 20 Unit of competency
WB897 BSBFLM312C Contribute to team effectiveness 30 Unit of competency
W2958 AURS238127A Identify and select automotive parts and products 20 Unit of competency
D1005 BSBSMB301A Investigate micro business opportunities 30 Unit of competency
W2841 AURC363337A Maintain business image 30 Unit of competency
S6187 SIRXRSK001A Minimise theft 20 Unit of competency
W2967 AURS252290A Process customer complaints 16 Unit of competency
D0758 BSBINN301A Promote innovation in a team environment 30 Unit of competency
W2966 AURS242621A Promote products and services 20 Unit of competency
W2824 AURC251677A Use numbers in the workplace 20 Unit of competency
3. Group B Other Elective Units

The balance of units, to a maximum of three (3) may be drawn from any combination of:
- units not already chosen from Group A
- relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.

Please refer to the Training Package for the full details of available units

VET Info Notes
This training program is a representation of the qualification code AUR21105 taken from the Automotive Retail, Services and Repair Training Package AUR05 which should be consulted for full description of requirements. AUR21105 is endorsed until 01/01/2008.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered on to the STARS by the METS CSSN on 25/01/2006.
Entry Requirements

Not Applicable.

Traineeships and Apprenticeships
(TR06140) AUTOMOTIVE SALES (LEVEL 2) Traineeship