Unit of competency Outline
Date retreived
24/07/2026 12:22 AM AWST
24/07/2026 12:22 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Establish and manage new programs or services
Establish and manage new programs or services
Unit of competency
National Code
CHCORG608E
CHCORG608E
State Code
WC961
WC961
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
14/09/2012
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
14/09/2012
Nominal Hours
75
Description
DescriptorThis unit describes the knowledge and skills required to establish new programs or services, lead organisation restructure and develop new structures and systems
Notes
Elements and Performance Criteria
1. Complete strategic planning activities
- 1.1 Research, assess and identify the need for development and change and consult all relevant people in an appropriate way
- 1.2 Clarify, negotiate and agree with key stakeholders and target groups, goals and objectives consistent with the purpose and philosophy of the organisation
- 1.3 Recognise risks associated with implementing the strategy and take steps to maximise outcomes to ensure compliance with duty of care and meet all objectives
- 1.4 Evaluate the proposed strategy against existing programs and services, and identify gaps
- 1.5 Carry out negotiations in a way that generates support and takes account of key stakeholder views
- 1.6 Identify and assess financial cost and resource requirements
- 1.7 Where required resources are not immediately and readily available, make submissions to potential relevant funding sources
- 1.8 Implement appropriate structures to oversee task as relevant
2. Manage implementation of new program or service
- 2.1 Develop implementation plans to suit a variety of contexts and to cope with contingencies
- 2.2 Provide appropriate support to those involved in implementing the strategy to ensure original aims and objectives are pursued
- 2.3 Establish, monitor and regularly review, policies and procedures to manage the use of staff, equipment and other physical assets
- 2.4 Convey to relevant personnel all operational details including timeframes, resources, staffing limits and financial procedures, in an appropriate manner
- 2.5 Develop a budget and monitor expenditure and resources in line with organisation procedures and planned outcomes
- 2.6 Implement project or strategy in line with all relevant guidelines and legal requirements
3. Establish and manage organisation and operational arrangements
- 3.1 In conjunction with key clients and stakeholders, determine a structure consistent with purpose, philosophy and roles of organisation, and which meet industrial, legal and policy requirements
- 3.2 Develop documentation systems and processes to ensure all legal requirements are met, and submit them to relevant decision-makers for authorisation as appropriate
- 3.3 Maintain and keep required records to ensure legal organisation and statutory requirements are met
- 3.4 Develop appropriate promotional activities and direct at stakeholders, target groups and relevant personnel within the organisation to optimise effectiveness and support
4. Undertake appropriate evaluation and reporting
- 4.1 Devise evaluation process and related techniques to collect and analyse data and ensure it meets the needs of decision-makers, funding organisations and other people and groups with stake in program or service being evaluated
- 4.2 In consultation with relevant people, define criteria to be used to judge the value and effectiveness of the program or service
- 4.3 Actively seek views of interested parties at regular time intervals and use to inform the ongoing development and implementation of the program or service
- 4.4 Regularly monitor progress in implementing the program or service against the agreed plan
- 4.5 Use evaluation information for revision, ongoing development and implementation of program or service
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Contexts for planning, managing and evaluating programs and services includes:
Managing projects or strategies internal to the organisation/agency
Managing projects or strategies across organisation/agencies
Managing projects in collaboration with the community or community based organisations
Planning, managing and evaluating programs and services will be carried out within requirements established by:
Organisation missions, philosophy, outcomes and goals
Quality standards
Organisation policy, procedures and program standards
State and commonwealth legislation and other statutory requirements
International conventions on the rights of children and young people
Duty of care, code of ethics, professional standards, organisation standards
Evaluating feasibility of programs or services includes:
Direction and outcomes are evaluated against existing and future organisation mission, objectives and outcomes for consistency and congruity
Stakeholders impacted on by project or strategy are involved as much as is appropriate in setting the direction, providing input e.g. content and/or process, and marketing
Identifying and acquiring resources includes:
Preparing submissions
Liaising with key stakeholders and assessing the availability and accessibility to funding
Contexts for planning, managing and evaluating programs and services includes:
Managing projects or strategies internal to the organisation/agency
Managing projects or strategies across organisation/agencies
Managing projects in collaboration with the community or community based organisations
Planning, managing and evaluating programs and services will be carried out within requirements established by:
Organisation missions, philosophy, outcomes and goals
Quality standards
Organisation policy, procedures and program standards
State and commonwealth legislation and other statutory requirements
International conventions on the rights of children and young people
Duty of care, code of ethics, professional standards, organisation standards
Evaluating feasibility of programs or services includes:
Direction and outcomes are evaluated against existing and future organisation mission, objectives and outcomes for consistency and congruity
Stakeholders impacted on by project or strategy are involved as much as is appropriate in setting the direction, providing input e.g. content and/or process, and marketing
Identifying and acquiring resources includes:
Preparing submissions
Liaising with key stakeholders and assessing the availability and accessibility to funding
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
It is recommended that assessment be conducted over more than one occasion and that competence be demonstrated in the planning, implementation and evaluation of at least one new program
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
It is recommended that assessment be conducted over more than one occasion and that competence be demonstrated in the planning, implementation and evaluation of at least one new program
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to an appropriate workplace where assessment can be conducted
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2638 | CHCORG608D | Establish and manage new programs or services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D333 | CHC80108 | Graduate Diploma of Community Sector Management | Qualification |
| J046 | CHC60112 | Advanced Diploma of Disability | Qualification |
| J036 | CHC50512 | Diploma of Leisure and Health | Qualification |