Unit of competency Outline

Date retreived
23/07/2026 11:12 PM AWST

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Coordinate information systems

Coordinate information systems

Unit of competency
National Code
CHCINF403E
State Code
WC932
TGA Status
Replaced
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
12/08/2014
Field of Education
090515 - Welfare Studies
Original Release Date
12/08/2014
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to coordinate all aspects of information management including collection, collation, storage and preparation of information in different formats depending on client needs
Notes
Elements and Performance Criteria
1. Gather and record information
  • 1.1 Identify, access and collect appropriate information in order to meet:
  • client needs
  • specific workplace needs
  • organisation needs
  • 1.2 Ensure all processes and procedures promote:
  • confidentiality
  • security
  • integrity of the information
  • 1.3 Collate, prioritise and store information according to purpose of record and established procedures
  • 1.4 Ensure information gathered is relevant, accurate and consistent with the organisation's values and client needs
2. Prepare and present reports
  • 2.1 Prepare reports to meet:
  • audience/client needs
  • standard reporting protocols and procedures
  • organisation criteria
  • 2.2 Include conclusions and recommendations in reports that are clearly supported by the information gathered and verifiable evidence
  • 2.3 In preparing reports, use appropriate technology within the operator's level of expertise and within established guidelines that promote safe working conditions for self and others
  • 2.4 Circulate reports to key people, assess their feedback for relevance and incorporate into report
  • 2.5 Present reports to appropriate person/s for implementation in accordance with organisation guidelines
3. Supervise processes for collection, use, storage and dissemination of information
  • 3.1 Monitor issues arising from day to day operation of information systems and develop solutions cooperatively
  • 3.2 Provide appropriate training opportunities for staff to ensure effective use of relevant technology
  • 3.3 Where appropriate, provide advice on complex areas of information
  • 3.4 Develop processes for dealing with information requests and exchanges
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Information may be sought from:
Clients
Group meetings
Individuals, including:
family, support network
specialists
stakeholders
team members
Other agencies

Written sources
Reports may be:
Administration files
Client reports/case notes
Court reports
Expenses
Incident reports
Log books
Reports to case management conferences
Reports to funding, policy or legal bodies
Timesheets


Relevant people will include:
Community groups/leaders
External organisations
Family and support networks of clients
Inside the organisation
Specialist organisations
Team members
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems
Assessment must include assessment of the normal range of information and presentation of information


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace e.g. prepared reports
Replaces
State Code National Code Title Type
D8578 CHCINF403D Coordinate information systems Unit of competency