Qualification Outline
22/07/2026 5:57 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Community Services (Information, advice and referral)
Certificate IV in Community Services (Information, advice and referral)
CHC42512
J030
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification applies to personal advisers who work with a broad range of people, working, for example, in citizen advice bureaus and information referral services.
The work involves assisting clients in economic and social participation through accurate referrals to service providers and to other resources within the community, monitoring their progress and maintaining relevant records.
Occupational titles may include:
Community advisory worker
Personal adviser
Information worker
Referrals manager
Schedule
Packaging Rules
FIfteen (15) units are required for award of this qualification including:- nine (9) core units
- six (6) elective units
A wide range of elective units is available, including:
- Group A electives of which one must be selected for this qualification
- Group B elective which is recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to three (3) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All nine (9) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC850 | CHCCS416B | Assess and provide services for clients with complex needs | 55 | Unit of competency |
| D2587 | CHCLD415A | Confirm client developmental status | 50 | Unit of competency |
| WC954 | CHCORG405E | Maintain an effective work environment | 40 | Unit of competency |
| WC845 | CHCCS407C | Operate referral procedures | 20 | Unit of competency |
| D0749 | BSBINM201A | Process and maintain workplace information | 20 | Unit of competency |
| WC854 | CHCCS422B | Respond holistically to client issues and refer appropriately | 60 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| WC847 | CHCCS411C | Work effectively in the community sector | 50 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
2. Group A Elective Units
One (1) unit must be completed from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
3. Group B Culturally Aware and Respectful Practice
It is recommended to select whichever of the following units that were not chosen in Group A to be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
4. Other Relevant Elective Units
Up to five (5) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D302 | CHC42508 | Certificate IV in Community Services (Information, advice and referral) | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWL8 | CHC42015 | Certificate IV in Community Services | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships