Unit of competency Outline

Date retreived
23/07/2026 11:37 AM AWST

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Advise on security technology, hardware and services

Advise on security technology, hardware and services

Unit of competency
National Code
MSFAH4001
State Code
WI249
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/12/2013
View on TGA
State Implementation and Classification
Approved Date
20/06/2014
Field of Education
080501 - Sales
Original Release Date
20/06/2014
Nominal Hours
60
Description
This unit of competency covers the application of architectural hardware product and service knowledge to provide advice to customers/clients and other sales staff with regard to design, technical features and uses of architectural hardware products,ancillary products, prices and warranties. It applies to architectural hardware specifiers who provide advice to clients on product selection, price, services and warranties in regards to architectural hardware. Clients include those requiring architectural hardware schedules and products for construction and renovation projects.This unit requires the ability to source relevant information, determine client requirements and use appropriate techniques to accurately identify architectural hardware requirements to meet client needs.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Research architectural hardware product range
  • 1.1 Job requirements are correctly identified according to relevant product information
  • 1.2 Suitable architectural hardware products are identified by accessing relevant sources of information
  • 1.3 Hardware components are identified to suit client specifications and applicable legislation, codes and national standards
  • 1.4 Available product options and features are evaluated for suitability and value
  • 1.5 Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements
  • 1.6 Knowledge of measurement systems used in architectural hardware product range is demonstrated
2 Recommend door and window hardware products
  • 2.1 Customer/client needs are accurately identified
  • 2.2 Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements
  • 2.3 Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques
3 Identify hardware quantities
  • 3.1 Quantities of architectural hardware products required are accurately determined from customer/client specifications
  • 3.2 Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements
  • 3.3 Customer/client is provided with accurate quotation for quantities estimated
4 Advise on hardware product warranties
  • 4.1 Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer
  • 4.2 Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client
  • 4.3 Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements
5 Negotiate price and payment options
  • 5.1 Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards
  • 5.2 Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales
  • 5.3 Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements
No information
No information
Replaces
State Code National Code Title Type
WC786 LMFAH4001A Recommend security technology, hardware and services Unit of competency
Replaced By
State Code National Code Title Type
OAK06 MSFAH4003 Advise on security technology, hardware and services Unit of competency
State Code National Code Title Type
J742 MSF40213 Certificate IV in Furniture Design and Technology Qualification