Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Job requirements
Job requirements may include:
instructions from supervisor/management
work schedules and completion dates
specific client requirements
site requirements
security clearance and access requirements
reporting and documentation requirements
budget allocations
associated legislation which may include Building Code of Australia (BCA) and Australian standards, such as:
AS 1428 (Set)-2010 Design for access and mobility set
AS 1905.1-2005 Components for the protection of openings in fire-resistant walls - Fire-resistant door sets
AS 4145.2-2008 Locksets and hardware for doors and windows - Mechanical locksets for doors and windows in buildings
AS 1670.1-2004 Fire detection, warning, control and intercom systems - System design, installation and commissioning - Fire
AS 1530.1-1994 Methods for fire tests on building materials, components and structures - Combustibility test for materials
Information
Information may include:
value or importance of assets
insurance policy agreements
special rooms or areas requiring higher level of protection
current/proposed operating environments
assets and systems
activities and functions
existing security systems/equipment
existing management strategies
business and operational plans
incident history
Architectural hardware
Architectural hardware may include:
hinges
pivots
door track
locks
handles
door furniture
door closers
exit devices
sequence selectors
cylinders
keying and master keying
bolts
door stops
door seals
kick plates
door protection
sundry hardware
sanitary hardware
automatic operators
access control devices
Relevant sources of information
Relevant sources of information may include:
product catalogues
reference manuals
technical specifications
product instructions
drawings and illustrations
technical sales staff
Applicable legislation, codes and national standards
Applicable legislation, codes and national standards may include:
relevant commonwealth and state/territory legislation which affect organisational operation, such as:
occupational health and safety (OHS) and environmental issues
equal employment opportunity
industrial relations
anti-discrimination and diversity
licensing arrangements
Australian standards
quality assurance and certification requirements
relevant industry codes of practice
trade practices
award and enterprise agreements
privacy related legislation
Organisational requirements
Organisational requirements may include:
legal and organisational operational policies and procedures
operations manuals
induction and training materials
insurance policy agreements
client and organisational confidentiality requirements
organisational goals/objectives/plans/systems/ processes
employer and employee rights and responsibilities
own role, responsibility and delegation
quality and continuous improvement processes and standards
client service standards
defined resource parameters
OHS policies/procedures/programs
emergency and evacuation procedures
duty of care, code of conduct, code of ethics, access and equity policy, principles and practice
records and information systems and processes
communication channels
reporting procedures
Customer/client
Customer/client may include:
owner
property/other agent
tenant
building supervisor
manager
project manager
government and legal instruments/agencies
Interpersonal techniques
Interpersonal techniques may include:
verbal or non-verbal language
two-way interaction
constructive feedback
active listening
questioning to clarify and confirm understanding
interpreting non-verbal and verbal messages
observation techniques
use of positive, confident and cooperative language
control of tone of voice and body language
use of language and concepts appropriate to cultural differences
use of clear presentations of options and consequences
demonstrating flexibility and willingness to compromise
Measuring tools
Measuring tools may include:
tape measures
callipers
vernier
steel rule

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
A person who demonstrates competency in this unit must be able to research and recommend architectural hardware and/or keying requirements, identify quantities, and advise on price, warranty and service and repair options, and include this information as required in the preparation of a brief for a client.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Critical aspects of assessment and evidence include:
ability to match architectural hardware products to a client brief or specification
ensuring selected architectural hardware products comply with relevant legislation, codes and standards
explaining and demonstrating architectural hardware products to clients
undertaking imperial and metric measurements of job requirements and matching to architectural hardware measuring systems
estimating quantities of required architectural hardware products
supplying accurate quotes for architectural hardware products and services
negotiating prices
advising on warranties, service and repair options for architectural hardware products and services
arranging service and repairs.

Context of and specific resources for assessment
This unit may be assessed on the job, off the job or a combination of both. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Method of assessment
Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways, including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials.

Guidance information for assessment
This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with assessing technical security requirements, or other units requiring the exercise of the skills and knowledge covered by this unit.