Unit of competency Outline
Date retreived
23/07/2026 12:54 AM AWST
23/07/2026 12:54 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Establish and monitor participation plans
Establish and monitor participation plans
Unit of competency
National Code
CHCCS408B
CHCCS408B
State Code
D2333
D2333
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
090515 - Welfare Studies
Original Release Date
15/07/2014
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to work with the customer to establish and monitor an agreed participation plan that meets short and longer-term needs
Notes
Elements and Performance Criteria
1. Research all current information on the customer
- 1.1 Review records of any previous interaction with Centrelink
- 1.2 Identify potential issues for discussion
- 1.3 Research information to assist in providing advice for accuracy and relevance
2. Assessment of circumstance and capacity
- 2.1 Assess barriers to workforce participation
- 2.2 Estimate readiness for increased economic participation
- 2.3 Demonstrate support and understanding of the customer's capacity
3. Promote specific benefits to the customer
- 3.1 Identify future goals
- 3.2 Discuss opportunities for increased participation
- 3.3 Consider concerns about changes in patterns of participation
- 3.4 Provide information and advice to support courses of action
4. Develop a plan of action
- 4.1 Develop achievable and agreed steps
- 4.2 Confirm areas of responsibility for each step
- 4.3 Clarify and agree to involvement of other services
- 4.4 Ensure customer agrees to commit to all aspects of the participation plan
- 4.5 Record the participation plan in the agreed format
5. Monitor the participation plan
- 5.1 Monitor delivery of appropriate Centrelink services to ensure agreed services are provided
- 5.2 Monitor customer's commitment to agreed actions against the participation plan
- 5.3 Check the longer term arrangement to support ongoing progress
- 5.4 Check customer progress and satisfaction with the level of support
- 5.5 Make improvements to participation plan and service delivery as required
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Potential issues refers to:
Broad circumstances of the client such as :
length of time on benefits
changes from type of benefit
language and literacy issues
change in living arrangements
ethnicity
health
age
Information refers to:
The Centrelink services and other related local services that may assist the client to develop a participation plan
Barriers refers to:
Any circumstance or characteristic that makes participation particularly difficult and requires additional assistance or supportExamples of barriers may include:
mental and physical health issues
geographic issues
skills issues
Circumstance and capacity refers to:
The interaction between the current situation and the individual's ability to establish and monitor a participation plan
Areas of responsibility refers to:
The need to identify the service or person who will carry out each step ensuring that the customer has areas of responsibility
Centrelink services refers to:
The Centrelink services available at that location and in other areas
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Potential issues refers to:
Broad circumstances of the client such as :
length of time on benefits
changes from type of benefit
language and literacy issues
change in living arrangements
ethnicity
health
age
Information refers to:
The Centrelink services and other related local services that may assist the client to develop a participation plan
Barriers refers to:
Any circumstance or characteristic that makes participation particularly difficult and requires additional assistance or supportExamples of barriers may include:
mental and physical health issues
geographic issues
skills issues
Circumstance and capacity refers to:
The interaction between the current situation and the individual's ability to establish and monitor a participation plan
Areas of responsibility refers to:
The need to identify the service or person who will carry out each step ensuring that the customer has areas of responsibility
Centrelink services refers to:
The Centrelink services available at that location and in other areas
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation of performance in the work environment or in a simulated work setting
Evidence must include demonstration over a period of time to ensure consistency of performance
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
equipment and resources normally used in the workplace
Method of assessment:
Observations
Questioning
Evidence gathered from the workplace environment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation of performance in the work environment or in a simulated work setting
Evidence must include demonstration over a period of time to ensure consistency of performance
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
equipment and resources normally used in the workplace
Method of assessment:
Observations
Questioning
Evidence gathered from the workplace environment
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3069 | CHCCS408A | Establish and monitor participation plans | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J030 | CHC42512 | Certificate IV in Community Services (Information, advice and referral) | Qualification |