This unit of competency covers the skills and knowledge required to oversee and coordinate welfare support activities in response to an incident. Welfare support activities are those activities which contribute to the welfare support of employees and their families, such as:access to medical servicesaccess to counselling servicesfinancial supportnecessary transport and accommodationpastoral care.An incident is an event which causes, or could have caused, injury or illness; damage to plant, material or the environment; disruption to production or public alarm.This unit of competency applies to incident management team members who are required to set up the necessary logistics and ensure that work is carried out in accordance with legislation, company welfare program and associated procedures. They will be required to establish effective welfare support systems, ensure that welfare support systems are effective in operation and focus, and establish workable linkages between welfare and other aspects of organisational life.They will be required to:deal sympathetically with family membersensure that family members are aware of the range of support services availableassist family members to obtain those servicesmake recommendations to the organisation concerning changes or improvements to the system.This unit of competency applies to an individual working alone or as part of an incident management team and working in liaison with other members of the incident management team and the incident manager, as appropriate. No licensing, legislative or certification requirements apply to this unit at the time of publication.