Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Security issues may include:
level of encryption
firewall protection
physical site security of web server
terms and conditions of website use
use of 'cookies' - small files automatically downloaded from a web server to the computer of someone browsing a website - information stored in cookies can be accessed any time that computer returns to the site
jurisdiction
warranties
disclaimers
limit of liability
receipting
access to independent reviews o0f financial services: ACCC, FPA
Regulatory requirements may include:
national
international
Authentication may include:
user name and password
Personal Identification Number (PIN)
authentication services eg Verisign
Online financial services may include:
access to bank statements
account balances
transfer of money between accounts
electronic funds transfer (EFT)
Bpay
electronic bill paying
downloads from electronic accounting packages
online payment
credit card transactions
account transaction history
online applications for services such as new accounts, loans, insurance, credit cards, share trading, business products and services, superannuation
electronic cash
stored value smart card (or electronic purse)
access to non-Internet based services such as call centres, interactive voice response (IVR)
Transactions may include:
transfer of money between accounts
bill paying
credit card transactions
share trading transactions
applications
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Security issues may include:
level of encryption
firewall protection
physical site security of web server
terms and conditions of website use
use of 'cookies' - small files automatically downloaded from a web server to the computer of someone browsing a website - information stored in cookies can be accessed any time that computer returns to the site
jurisdiction
warranties
disclaimers
limit of liability
receipting
access to independent reviews o0f financial services: ACCC, FPA
Regulatory requirements may include:
national
international
Authentication may include:
user name and password
Personal Identification Number (PIN)
authentication services eg Verisign
Online financial services may include:
access to bank statements
account balances
transfer of money between accounts
electronic funds transfer (EFT)
Bpay
electronic bill paying
downloads from electronic accounting packages
online payment
credit card transactions
account transaction history
online applications for services such as new accounts, loans, insurance, credit cards, share trading, business products and services, superannuation
electronic cash
stored value smart card (or electronic purse)
access to non-Internet based services such as call centres, interactive voice response (IVR)
Transactions may include:
transfer of money between accounts
bill paying
credit card transactions
share trading transactions
applications

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Security procedures to prevent unauthorised use of user name, password or PIN
Control measures to identify and prevent errors
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
Knowledge of the organisation's policies and procedures relating to use of Internet and online financial services
Internet security issues
Organisational security policy
Organisational levels of authority for online transactions
Underpinning skills
Computer technology skills
Literacy skills to read and analyse information for its relevance and sufficiency, and follow policies and procedures
Numeracy skills to confirm banking records
Communication skills to negotiate with online financial service providers to deal with irregularities
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to compare online financial services, provide a secure trading environment and to maintain, manage and record financial transactions (3)
Communicating ideas and information - to negotiate financial arrangements and to compare differences between online and organisational records (2)
Planning and organising activities - to complete online financial transactions in a secure trading environment (2)
Working with teams and others - to discuss transaction irregularities and to administer financial transactions (2)
Using mathematical ideas and techniques - to administer and complete online financial transactions (1)
Solving problems - to administer financial transactions in a secure trading environment and to evaluate and choose online financial services (2)
Using technology - to complete financial transactions online (2)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Security procedures to prevent unauthorised use of user name, password or PIN
Control measures to identify and prevent errors
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
Knowledge of the organisation's policies and procedures relating to use of Internet and online financial services
Internet security issues
Organisational security policy
Organisational levels of authority for online transactions
Underpinning skills
Computer technology skills
Literacy skills to read and analyse information for its relevance and sufficiency, and follow policies and procedures
Numeracy skills to confirm banking records
Communication skills to negotiate with online financial service providers to deal with irregularities
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to compare online financial services, provide a secure trading environment and to maintain, manage and record financial transactions (3)
Communicating ideas and information - to negotiate financial arrangements and to compare differences between online and organisational records (2)
Planning and organising activities - to complete online financial transactions in a secure trading environment (2)
Working with teams and others - to discuss transaction irregularities and to administer financial transactions (2)
Using mathematical ideas and techniques - to administer and complete online financial transactions (1)
Solving problems - to administer financial transactions in a secure trading environment and to evaluate and choose online financial services (2)
Using technology - to complete financial transactions online (2)