Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Suppliers may include:
banks or other financial institutions
e-auction
e-brokerage service
e-mail
e-procurement service
e-shop
third party marketplace
Products/services may include:
financial services
goods
insurance
loans
shares
Confidentiality, security and privacy may include:
access to independent reviews of financial services such as:
Australian Competition and Consumer Commission (ACCC)
Financial Planning Association of Australia (FPA)
authentication services
disclaimers
firewall protection
jurisdiction
level of encryption
limit of liability
personal identification number (PIN)
physical site security of web server
receipting
terms and conditions of website use
use of 'cookies' - small files automatically downloaded from a web server to the computer of someone browsing a website - information stored in cookies can be accessed any time computer returns to the site
user name and password
warranties

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
identification and selection of appropriate services to meet defined needs
use of appropriate security considerations
knowledge of policies and procedures relating to the use of the internet and online purchasing.
Context of and specific resources for assessment
Assessment must ensure:
access to an actual workplace or simulated environment
access to office equipment and resources.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
analysis of responses to case studies and scenarios
demonstration of techniques
oral or written questioning to assess knowledge of legal and ethical requirements relating to a range of online transactions
review of recommendations made regarding continued or future use of online service provider.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other information and communications technology units.