Elements and Performance Criteria

Methods include:
reading and understanding texts
reading and interpreting specific business details and documents (e.g. service manuals, service contracts, etc.) for passing on to others
reading and interpreting internal/external correspondence and taking action
carrying out tasks as described in texts
assessing texts for suitability as instructions
Specific requirements:
non-routine operational information only
interpret written text to enable action to be taken

This unit of competence applies to the following and should be contextualised to the qualification to which it is being applied:
RS&R

Enterprise operating procedures
Product manufacturer/component supplier specifications
Customer requirements
Industry/workplace codes of practice

State/Territory OH&S legislation
Award provisions

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of:

reading and interpreting texts in the workplace
carrying out actions described in written texts
assessing texts for suitability as instructions
communicating effectively with others involved in or affected by the work

Underpinning knowledge
Reading and interpreting skills
Enterprise texts/stationery
Enterprise policies and procedures for action required

Specific key competencies, underpinning and employability skills required to achieve the performance criteria
These include a number of processes learned throughout work and life, which are required in most jobs. Some of these are covered by the national key competencies, although others may be added. The details below highlight how these competencies are applied in the attainment of this unit.

Application of the key competencies in this unit are to satisfy the nominated level in which:

Level 1 - relates to working effectively within set conditions and processes;
Level 2 - relates to management or facilitation of conditions or processes; and
Level 3 - relates to design, development and evaluation of conditions or process.
How will the candidate apply the following key competency in this unit? The candidate will need to:

Collect, analyse and organise information
Collect, organise and understand information related to reading in the workplace
(Level 1)

Communicate ideas and information
Communicate ideas and information to customers and supervisors related to reading in the workplace
(Level 1)

Plan and organise activities
Plan and organise activities related to reading in the workplace
(Level 1)

Work with others and in a team
Work with others and in a team by seeing and conveying information related to the planning, sequencing and completion of the task
(Level 1)

Use mathematical ideas and techniques
Use mathematical ideas and techniques to count and measure
(Level 1)

Solve problems
Establish diagnostic processes which identify methods of reading in the workplace
(Level 1)

Use technology
Use the workplace technology related to reading in the workplace
(Level 1)

Context of, and specific resources for assessment
The underpinning knowledge and skills may be assessed on or off the job
The assessment of practical skills must take place only after a period of supervised practice and repetitive experience. If workplace conditions are not available, assessment in simulated workplace conditions is acceptable
The prescribed outcome must be able to be achieved without direct supervision

Method of assessment

Practical assessments:

read and correctly interpret business texts and documents and take action
carry out tasks from written texts
read equipment manuals to assist in operation and maintenance schedules
assess texts for suitability as instructions

Specific resource requirements for this unit

The following should be made available:

written texts
equipment/material relevant to task
enterprise specific documents (stock records, job cards, repair quotations, personnel records, time sheets, financial drafts, meeting notes)
operational forms/memos/messages/faxes
computer manuals
equipment manuals
internal/external business correspondence/memos
service contracts
dictionaries and other language aids