Unit of competency Outline

Date retreived
22/07/2026 5:07 PM AWST

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Provide information on hardware products

Provide information on hardware products

Unit of competency
National Code
AHCMER305
State Code
OCS27
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
24/12/2020
View on TGA
State Implementation and Classification
Approved Date
21/05/2021
Field of Education
080501 - Sales
Original Release Date
21/05/2021
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to identify customer needs and provide information on hardware products.The unit applies to individuals who provide information on hardware products under broad direction, and take responsibility for their own work.All work must be carried out to comply with workplace procedures, health and safety in the workplace requirements, legislative and regulatory requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish customer needs
  • 1.1 Use interpersonal skills to engage customer and identify needs
  • 1.2 Handle customer enquiries courteously and promptly according to workplace procedures and legislative requirements
  • 1.3 Match available products to customer needs
2. Research and provide product information
  • 2.1 Research and update knowledge and understanding of hardware products from authoritative sources
  • 2.2 Provide information to customer in a timely and professional manner according to workplace procedures and legislative requirements
  • 2.3 Exhibit and safely demonstrate products to customer
  • 2.4 Address customer concerns and questions and suggest alternative or additional products to meet requirements
No information
No information
Replaces
State Code National Code Title Type
BAT21 AHCMER302 Provide advice on hardware products Unit of competency