Unit of competency Outline

Date retreived
23/07/2026 12:16 AM AWST

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Provide advice on hardware products

Provide advice on hardware products

Unit of competency
National Code
AHCMER302
State Code
BAT21
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
080501 - Sales
Original Release Date
12/01/2017
Nominal Hours
35
Description
This unit of competency describes the skills and knowledge required to provide advice on hardware products.All work must be carried out to comply with workplace procedures, work health and safety legislation and codes and sustainability practicesThis unit applies to individuals who work under broad direction and use discretion and judgement in the selection and use of available resources.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify customer needs
  • 1.1 Use appropriate interpersonal skills to identify customer needs
  • 1.2 Handle customer enquiries courteously and promptly in accordance with enterprise policies and procedures and legislative requirements
  • 1.3 Match available products to customer needs
  • 1.4 Research knowledge and understanding of hardware products actively and regularly and update from authoritative sources
2. Provide product advice
  • 2.1 Provide advice to customers in a timely and professional manner and accordance with legislative requirements
  • 2.2 Exhibit and demonstrate products appropriately to customer as required
  • 2.3 Suggest alternative and additional products and services as necessary
  • 2.4 Address customers concerns and questions sensitively in line with enterprise requirements
No information
No information
Replaces
State Code National Code Title Type
D7036 AHCMER302A Provide advice on hardware products Unit of competency
Replaced By
State Code National Code Title Type
OCS27 AHCMER305 Provide information on hardware products Unit of competency
State Code National Code Title Type
BCY9 AHC31216 Certificate III in Retail Nursery Qualification
BCZ5 AHC32716 Certificate III in Rural Merchandising Qualification