Unit of competency Outline

Date retreived
22/07/2026 5:51 AM AWST

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Work with carers and families in complex situations

Work with carers and families in complex situations

Unit of competency
National Code
CHCCSM011
State Code
OEL51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
03/07/2023
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
03/07/2023
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to identify and address the needs of carers and families in complex situations.This unit applies to work in a range of health or community sector contexts, particularly in assessment and case management, working with people who have complex needs and require complex solutions.Workers at this level demonstrate autonomy, well-developed judgement, adaptability and responsibility, and are typically already experienced in working intensively with persons requiring natural support.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify and address the needs of carers and families.
  • 1.1. Work with carers and families of people with complex needs to clarify their needs and identify available support options, incorporating legal and ethical considerations.
  • 1.2. Provide information to assist carers and families and meet their needs.
  • 1.3. Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to naturally support individual relationships with each person.
  • 1.4. Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both the person and carers and families.
  • 1.5. Recognise the key risk factors of the care relationship and take action to address the risk factors.
  • 1.6. Treat carers and families with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship.
  • 1.7. Inform service providers of specific identified needs of carers and families.
  • 1.8. Identify the needs of children with parents with complex needs and apply strategies to address these needs.
  • 1.9. Identify when children have adopted the caring role and ensure young carer’s needs are addressed.
2. Involve carers and families in assessment and planning processes.
  • 2.1. Consult with the person to clarify and agree on the role and involvement of carers and families in the decision making and service delivery processes.
  • 2.2. Assess the care relationship and address the needs and areas of conflict of the person and carers and families.
  • 2.3. Inform carers and families of their role and rights in assessment of the person, planning, decision making and their right to a separate carer assessment.
  • 2.4. Undertake an assessment that empowers and strengthens carer and family relationships with service providers.
  • 2.5. Provide carers and families with clear information of available services and choices, so they are informed participants in the planning process.
  • 2.6. Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and family involvement.
  • 2.7. Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person’s strengths, achieves their goals and addresses their identified needs.
  • 2.8. Maximise agreed involvement of carers and families in assessment and planning processes and decision-making.
  • 2.9. Share and update information with carers and families.
3. Involve carers, families and other natural supports in monitoring person’s plan implementation.
  • 3.1. Confirm carers and families understand the person’s identified goals, planned services, natural support and resources.
  • 3.2. Confirm carers and families have identified their own goals, planned services, natural support and resources.
  • 3.3. Listen to observations of the person, carers and families about aspects of services provided to achieve goals.
  • 3.4. Maintain effective rapport and communication with carers and families to support disclosure of information about delivery of services and resources in line with plan.
  • 3.5. Maintain collaborative relationships with carers and families and other natural supports so that they continue to provide the desired support to the person.
  • 3.6. Work with carers and families to identify barriers to implement plans and potential adjustments to best meet each person’s needs.
4. Review and monitor carer and family involvement and satisfaction.
  • 4.1. Discuss with carers and families their satisfaction with how they have been informed and involved.
  • 4.2. Evaluate how carer and family involvement has contributed to and impacted on achievement of person’s goals.
  • 4.3. Use ongoing feedback and findings to adjust approach to inclusion of natural support by carers and families.
No information
No information
Replaces
State Code National Code Title Type
AVC25 CHCCSM003 Work with carers and/or families in complex situations Unit of competency