Unit of competency Outline

Date retreived
22/07/2026 5:52 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Execute foreign currency transactions

Execute foreign currency transactions

Unit of competency
National Code
FNSRTS312
State Code
OBR58
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
01/07/2020
View on TGA
State Implementation and Classification
Approved Date
02/10/2020
Field of Education
081101 - Banking And Finance
Original Release Date
02/10/2020
Nominal Hours
50
Description
This unit describes the skills and knowledge required to provide customer service and execute foreign currency transactions for customers, which include buying and selling foreign currency within a retail banking environment.It applies to individuals who, within their level of responsibility, use clear communication skills to provide current and accurate information to customers in retail banking environments regarding foreign currency transactions. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Clarify customer needs
  • 1.1 Confirm details of customer need for foreign currency according to organisational policy and procedures
  • 1.2 Provide information on available options for foreign currency transactions to customer
2. Provide information for proposed transaction
  • 2.1 Access organisational systems or databases to source information required for transaction
  • 2.2 Communicate transaction information to customer and respond to queries within scope of own authority
  • 2.3 Follow organisational procedures and protocols if customer query extends beyond scope of own authority
3. Complete foreign currency transaction
  • 3.1 Obtain required information for verifying customer identity according to organisational and regulatory policy and procedures
  • 3.2 Obtain and confirm customer acceptance of transaction conditions
  • 3.3 Execute transaction
  • 3.4 Record required information in organisational systems or databases
No information
No information
Replaces
State Code National Code Title Type
AUS88 FNSRTS302 Handle foreign currency transactions Unit of competency