Qualification Outline

Date retreived
23/07/2026 12:20 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Financial Services

Certificate III in Financial Services

Qualification
National Code:
FNS30122
State Code:
BHT6
TGA Status:
Current
DTWD Status:
Approved
National Endorsed, State Implementation and Classification
Field of Education
0811 - Banking, Finance And Related Fields
Original TGA Release Date
15/06/2022
Approved Date
07/12/2022
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
370
Duration
1 Semester
Current Release Number
1.00
Current Release Date
15/06/2022
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 15/06/2022 Current Approved
Description

This qualification reflects the role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services. Individuals at this level apply skills and knowledge to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification is used may be subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.

Schedule
Packaging Rules
Total number of units = twelve (12)
- one (1) core unit plus
- eleven (11) elective units, of which:
- at least seven (7) must be from the elective units listed below
- up to four (4) may be from this qualification or any currently endorsed Certificate II or above training package qualification or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
1. Core Units

The following unit must be completed.

State Code National Code Title Hours Type
OCI58 FNSINC311 Work together in the financial services industry 45 Unit of competency
2. Elective Units

At least seven (7) units must be chosen from the elective units listed below. Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
OEB84 FNSRTS314 Administer card services 30 Unit of competency
OEC95 FNSPRT312 Administer non-complex estates 50 Unit of competency
OEC94 FNSPRT313 Administer non-complex trusts 45 Unit of competency
OED00 FNSACC322 Administer subsidiary accounts and ledgers 40 Unit of competency
OCZ44 FNSINC412 Apply and maintain knowledge of financial products and services 40 Unit of competency
OCD97 BSBTEC403 Apply digital solutions to work processes 45 Unit of competency
OCZ42 FNSINC512 Assess vulnerability of financial products and services to money laundering and terrorism financing 70 Unit of competency
OCZ75 FNSACM411 Authorise valid expense payments 10 Unit of competency
AUT06 FNSRTS308 Balance cash holdings 20 Unit of competency
AUS89 FNSRTS303 Balance retail transactions 30 Unit of competency
OCE44 BSBDAT201 Collect and record data 35 Unit of competency
OED02 FNSACC314 Conduct business activities using a computerised accounting system 35 Unit of competency
OBR72 FNSORG411 Conduct individual work within a compliance framework 35 Unit of competency
OCF16 BSBOPS304 Deliver and monitor a service to customers 50 Unit of competency
OCD56 BSBTEC301 Design and produce business documents 70 Unit of competency
OCE02 BSBTEC302 Design and produce spreadsheets 30 Unit of competency
OCZ16 FNSFLT411 Determine financial requirements of small businesses 35 Unit of competency
OCZ76 FNSFLT311 Develop and apply knowledge of personal finances 35 Unit of competency
OAQ33 BSBXCM301 Engage in workplace communication 35 Unit of competency
OCE29 BSBOPS202 Engage with customers 90 Unit of competency
OEC07 FNSASIC311 Establish client relationship and analyse needs 40 Unit of competency
OEB99 FNSPRT311 Establish entitlements to intestate estates 30 Unit of competency
OCI42 FNSSUP312 Establish, maintain and process superannuation records 25 Unit of competency
OBR58 FNSRTS312 Execute foreign currency transactions 50 Unit of competency
OCI10 FNSSUP315 Implement superannuation fund member investment instructions 30 Unit of competency
AUR85 FNSILF303 Issue a life insurance policy 20 Unit of competency
AUS91 FNSRTS307 Maintain Automatic Teller Machine (ATM) services 10 Unit of competency
OCE71 BSBINS309 Maintain business records 25 Unit of competency
OCF95 BSBFIN302 Maintain financial records 55 Unit of competency
AUT05 FNSRTS309 Maintain main bank account 20 Unit of competency
AUS96 FNSRTS401 Manage credit card services 40 Unit of competency
OCI53 FNSISV408 Manage handling and settlement of routine insurance claims for retail clients 45 Unit of competency
OEC96 FNSCRD415 Manage overdue customer accounts 25 Unit of competency
AUQ69 FNSCRD302 Monitor and control accounts receivable 20 Unit of competency
OCF03 BSBPEF301 Organise personal work priorities 30 Unit of competency
OCG19 BSBINS302 Organise workplace information 20 Unit of competency
OEC99 FNSACC323 Perform financial calculations 30 Unit of competency
AUS95 FNSRTS402 Prepare government returns and reports 15 Unit of competency
AUP52 FNSILF302 Process a life insurance application 20 Unit of competency
OCZ72 FNSACM311 Process and manage payments 10 Unit of competency
OBR90 FNSCRD311 Process applications for credit 15 Unit of competency
OCZ37 FNSACM313 Process authorised payments 15 Unit of competency
OEB83 FNSRTS315 Process customer accounts 30 Unit of competency
OCF15 BSBOPS305 Process customer complaints 40 Unit of competency
OEC89 FNSRTS316 Process customer transactions in retail financial organisations 30 Unit of competency
OEB96 FNSACC321 Process financial transactions and extract interim reports 60 Unit of competency
OCI41 FNSSUP313 Process superannuation fund contributions 20 Unit of competency
OCI43 FNSSUP311 Process superannuation fund payments 30 Unit of competency
OCI40 FNSSUP314 Process superannuation rollover benefits 20 Unit of competency
OEB82 FNSSAM311 Provide ancillary products and services that meet client needs 30 Unit of competency
OBR59 FNSRTS311 Provide customer service in a retail agency 40 Unit of competency
OEC12 FNSIAD311 Provide general advice on financial products and services 30 Unit of competency
OEC06 FNSASIC312 Provide personal advice on non-relevant financial products 45 Unit of competency
OCI66 FNSASIC314 Provide Tier 2 general advice in general insurance 45 Unit of competency
OCI16 FNSASIC315 Provide Tier 2 personal advice in general insurance 45 Unit of competency
AUH11 BSBPUR301 Purchase goods and services 30 Unit of competency
OCZ41 FNSACM312 Reconcile financial transactions 15 Unit of competency
OCD60 BSBTEC203 Research using the internet 25 Unit of competency
OEC84 FNSCUS412 Resolve disputes 30 Unit of competency
OCE41 BSBINS307 Retrieve information from records 30 Unit of competency
OCI36 FNSSUP316 Terminate superannuation plans 30 Unit of competency
OCD92 BSBTWK301 Use inclusive work practices 35 Unit of competency
OCF98 BSBAUD412 Work within compliance frameworks 25 Unit of competency
Replaces
State Code National Code Title Type
BFE7 FNS30120 Certificate III in Financial Services Qualification
No information
Entry Requirements

Nil

Traineeships and Apprenticeships
(TR10290) FINANCIAL SERVICES (LEVEL 3) Traineeship