Unit of competency Outline

Date retreived
22/07/2026 6:19 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Administer customer engagement technology

Administer customer engagement technology

Unit of competency
National Code
BSBCUE407
State Code
AUJ45
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
080509 - Public Relations
Original Release Date
15/09/2015
Nominal Hours
25
Description
This unit describes the skills and knowledge required to manage, program, monitor and rectify potentially complex problems with telecommunications technology and improve functioning of multichannel equipment.It applies to individuals who need to solve a defined range of unpredictable problems, analyse and evaluate information from a variety of sources, and who may provide leadership and guidance to others with some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Reprogram multichannel system software
  • 1.1 Confirm details of request for system changes with relevant stakeholders
  • 1.2 Select appropriate reprogramming methods
  • 1.3 Implement procedures for reprogramming multichannel systems
  • 1.4 Check and confirm outcome of reprogramming against initial request
  • 1.5 Initiate action to address reprogramming requirements
2 Produce system reports
  • 2.1 Confirm purpose and details of report type
  • 2.2 Generate system reports effectively and efficiently
  • 2.3 Modify system reports, where necessary, to meet stakeholder requirements
  • 2.4 Distribute reports to target audience in a timely manner
  • 2.5 Clarify and explain report details to target audience as required
3 Manage multichannel system faults
  • 3.1 Identify system faults and select best repair options
  • 3.2 Escalate faults if necessary and in a timely manner
  • 3.3 Implement fault repair and monitor repair progress closely
  • 3.4 Select and implement contingency plans according to procedures
No information
No information
Replaces
State Code National Code Title Type
S8055 BSBCCO407A Administer customer contact technology Unit of competency
Replaced By
State Code National Code Title Type
OCD97 BSBTEC403 Apply digital solutions to work processes Unit of competency