Qualification Outline
22/07/2026 9:37 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Banking Services
Certificate IV in Banking Services
FNS42015
AVZ5
Replaced
Transition (Replaced)
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 2.00 | 22/04/2015 | Current | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Schedule
Packaging Rules
Total number of units = twelve (12)- five (5) core units plus
- seven (7) elective units
The elective units consist of:
- three (3) units from one of the following groups:
- Group A Sales and marketing, or
- Group B Lending, or
- Group C Mobile banking.
Of the remaining four (4) units:
- four (4) may be from Group A, Group B, Group C or Group D
- two (2) may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
All five (5) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUR82 | FNSINC401 | Apply principles of professional practice to work in the financial services industry | 20 | Unit of competency |
| AUL95 | BSBWHS201 | Contribute to health and safety of self and others | 15 | Unit of competency |
| AUR86 | FNSINC402 | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | 40 | Unit of competency |
| AUL59 | BSBCUS403 | Implement customer service standards | 30 | Unit of competency |
| AUK98 | BSBWOR204 | Use business technology | 30 | Unit of competency |
2. Group A Sales and Marketing Elective Units
All three (3) units from one group (A, B or C) must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUS99 | FNSSAM402 | Implement a sales plan | 60 | Unit of competency |
| AUS98 | FNSSAM403 | Prospect for new clients | 15 | Unit of competency |
| AUT11 | FNSSAM401 | Sell financial products and services | 40 | Unit of competency |
3. Group B Lending Elective Units
All three (3) units from one group (A, B or C) must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUQ65 | FNSCRD401 | Assess credit applications | 20 | Unit of competency |
| AUQ63 | FNSCRD402 | Establish and maintain appropriate security | 20 | Unit of competency |
| AUQ85 | FNSCRD503 | Promote understanding of the role and effective use of consumer credit | 50 | Unit of competency |
4. Group C Mobile Banking Elective Units
All three (3) units from one group (A, B or C) must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUQ66 | FNSBNK406 | Manage customer visits | 35 | Unit of competency |
| AUQ57 | FNSBNK404 | Promote mobile banking services | 35 | Unit of competency |
| AUQ61 | FNSBNK405 | Provide mobile banking sales and services | 35 | Unit of competency |
5. Group D General Elective Units
Up to four (4) units may be chosen from Group D.
Please refer to the packaging rules for the full details of the available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D710 | FNS41011 | Certificate IV in Banking Services | Qualification |
| D711 | FNS41211 | Certificate IV in Mobile Banking | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFF0 | FNS42020 | Certificate IV in Banking Services | Qualification |
No information
Entry Requirements
Nil.
Traineeships and Apprenticeships