Unit of competency Outline

Date retreived
23/07/2026 9:47 PM AWST

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Manage organisational communication strategies

Manage organisational communication strategies

Unit of competency
National Code
PUACOM004B
State Code
D5564
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
17/08/2012
View on TGA
State Implementation and Classification
Approved Date
22/07/2014
Field of Education
080301 - Business Management
Original Release Date
22/07/2014
Nominal Hours
25
Description
This unit covers competency in developing, implementing, reviewing and evaluating communication strategies and promoting effective communication techniques in the workplace.
Notes
Elements and Performance Criteria
1. Develop communication strategies
  • 1.1 Strategies for effective internal and external dissemination of information are developed to meet the organisation's requirements.
  • 1.2 Special communication needs are considered in developing strategies to avoid discrimination in the workplace.
  • 1.3 Communication strategies are analysed, evaluated and revised where necessary to make sure they are effective.
2. Establish and maintain communication pathways
  • 2.1 Pathways of communication are established to meet requirements of organisation and workforce.
  • 2.2 Pathways are maintained and reviewed to ensure personnel are informed of relevant information.
3. Promote the use of communication strategies
  • 3.1 Information is provided to all areas of the organisation to facilitate implementation of the strategy.
  • 3.2 Effective communication techniques are articulated and modelled to the workforce.
  • 3.3 Personnel are given guidance about adapting communication strategies to suit a range of contexts.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Special communication needs may include:
persons from culturally and linguistically diverse backgrounds
people with a disability
Strategies to avoid discrimination may include:
emphasis on verbal rather than written communication
simple proformas
plain English documents
provision of individual assistance with reading/writing
Communication strategies may include:
internal and external information requirements
range of content areas
dissemination of organisational information
evaluation and effectiveness
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in:
Strategies developed suit organisation's core business and different audiences

Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
On the job or in a simulated work environment.
Specific resources for assessment
No special requirements.
Replaced By
State Code National Code Title Type
OAZ70 PUACOM004 Manage organisational communication strategies Unit of competency